Client Retention Specialist

Rent One, Inc.; Pocahontas (AR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Affordable medical plans

401(k) with company match

Tuition reimbursement

Job summary

Rent One, Inc. in Pocahontas, Arkansas, seeks a motivated Client Retention Specialist to elevate customer satisfaction and achieve sales goals. This role emphasizes service excellence while assisting clients in obtaining ownership of products and services.

No prior experience is necessary, as comprehensive training is offered to enhance skills and career growth. Compensation includes a competitive salary and monthly bonuses, along with a comprehensive benefits package that supports health and professional development.

Qualifications

• Previous rent-to-own experience desirable but not necessary.
• Valid driver’s license required.
• Must pass pre-employment drug screen and background checks.

Responsibilities

• Contact clients via phone and serve as the primary point of contact.
• Set daily collection goals and maintain accuracy of customer information.
• Manage past-due accounts to help clients get to ownership.

Skills

Customer service experience

Sales experience

Call center experience

Job description

CLIENT RETENTION SPECIALIST

Rent One provides customers with affordable home furnishings and appliances. Our customers choose us for unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.

As a client retention specialist, your impact is two‑fold:

• Help the store hit sales and retention goals.
• Help clients achieve ownership by providing best‑in‑class service and finding products that fit their needs and budget.

No experience? No problem! We offer in‑depth on‑the‑job training to increase your skills and pay, and we provide regular opportunities for review and advancement.

BENEFITS PACKAGE

We offer a competitive pay range, including monthly bonuses, certified training and professional development programs, and other performance incentives.

Employee benefits include:

• Affordable medical plans, dental, vision, life/accidental death/dismemberment policy options
• Voluntary life, voluntary disability, accident insurance, critical illness insurance
• Tuition reimbursement, fitness benefit, and a 401(k) with company match

Additional perks:

• Attire – affordable Rent One gear to keep you in style
• Employee Purchase Program – savings on products and services at Rent One or RNR‑Midwest locations
• On‑the‑job and professional development training programs

JOB REQUIREMENTS

• Previous rent‑to‑own experience desirable but not necessary
• Customer service, sales, call center, or collections experience in a retail environment helpful but not required
• Valid driver’s license and a driving record that meets organizational standards
• Must comply with our drug‑free workplace program and pass pre‑employment drug screen and background checks

JOB RESPONSIBILITIES

• Contact clients via phone and serve as the primary point of contact between the client and the company
• Set daily collection goals and verify and maintain accuracy of customer information
• Review sales rental orders for compliance and approval
• Manage past‑due accounts, working with clients to get their accounts in good standing with a program that helps them get to ownership
• Act as a customer liaison to promote timely rental/lease agreement renewal payments
• Assist co‑workers in the store during peak activity, absences, and planned time off

ALTERNATIVE JOB TITLES

Other titles include: Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier/Clerk, Retail