Client Retention Specialist

Rent One, Inc.; Troy (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Affordable medical plans

Employee Purchase Program

Professional development training programs

Tuition reimbursement

Gym membership reimbursement

Job summary

Rent One, Inc. in Troy, Missouri is searching for a dedicated Client Retention Specialist to enhance customer relationships and achieve sales goals. In this role, you will contact clients directly, address their needs, ensure accuracy of customer information, and assist with past-due accounts to guide them towards ownership.

The position offers substantial training opportunities and a robust benefits package, including medical, dental, vision insurance, a 401k plan with matching contributions, and more. Rent One values personal and professional growth, making it a great workplace for aspiring individuals.

Qualifications

• Must have a valid driver's license and maintain a compliant driving record.
• Previous rent-to-own experience is desirable, but not necessary.
• Experience in a retail or customer service environment is helpful, but not required.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify customer information accuracy.
• Review sales rental orders for compliance and approval.
• Manage past-due accounts to help clients get accounts in good standing.
• Act as a customer liaison for rental/lease agreement renewals.
• Assist co-workers during peak activity times.

Skills

Customer service experience

Sales experience

Call center experience

Job description

CLIENT RETENTION SPECIALIST

Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customers choose us for our unmatched service, large in‑stock inventory, flexibility, pre‑approval, extra services, and convenient locations.

We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We’re a trusted solution for customers looking for new or pre‑owned products from today’s top brands, and after 40 years of serving thousands of happy clients, we’re looking for a client retention specialist to help us get to the next level.

As a client retention specialist, your impact is two‑fold:

• For the team, your goal is to help the store hit goals for sales and retention.
• For our clients, your role is to help them get to ownership by providing best‑in‑class service while helping them find the right products and solutions that meet their needs and are within their budget.

No experience? No problem! We offer in‑depth on‑the‑job training to increase your skills and pay.

We also offer regular opportunities for review and advancement.

BENEFITS PACKAGE

Rent One is dedicated to ensuring our employees achieve their career goals. We’re committed to the success of our team members and offer opportunities for both personal and professional growth.

The pay range we’re offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.

Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).

We’ll also shower you with perks, including:

• Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
• Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR – Midwest (wheels & tires) locations.
• On‑The‑Job and Professional Development Training Programs: We like to meet employees where they’re at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.

JOB REQUIREMENTS

• Previous rent‑to‑own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in a retail environment helpful, but not required.
• Must have a valid driver’s license and maintain a driving record that complies with organizational standards.

JOB RESPONSIBILITIES

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past‑due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co‑workers in the store such as during times of peak activity, absences, and planned time off.

ALTERNATIVE JOB TITLES

Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail.

At Rent One, EVERYONE is important – our clients, our communities and our co‑workers.

• We’re especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
• A healthy work‑life balance isn’t just possible at Rent One, it’s promised. Working with us is a great job but an even better career!

Our Schedule

Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.

Career Track

We’d love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.

Affordable and Comprehensive Benefits Package

Medical, dental, vision and life insurance programs as well as short/long‑term disability, critical illness and accident coverage.

Paid time off like holidays and vacation!

Certified Training

Structured on‑the‑job training that includes a 12‑day remote training class for every new hire.

There are also five types of certifications offered all designed to guide our employees to the top!

401K

Invest in your future by participating in our 401k program.

Rent One will match 30% of your first 5% and 40% of your next 5%!

Reimbursement for Education & Gym Memberships

Receive up to $200 for any work‑related education classes you wish to take outside of Rent One.

We’ll also reimburse up to $200 per year for gym memberships whether it’s a traditional gym, kickboxing, CrossFit, or another fitness facility.

Must comply with drug‑free workplace program and pass pre‑employment drug screen and background checks.