Client Retention Specialist

Rent One, Inc.; Murray (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition reimbursement

Gym membership reimbursement

Paid time off

Job summary

Rent One is seeking a Client Retention Specialist in Murray, KY to help our stores hit sales and retention goals while guiding customers to ownership with affordable products and solutions. We offer extensive on-the-job training and opportunities for advancement.

The role emphasizes friendly, proactive service, quota-driven performance, and participation in a robust benefits package including medical, dental, vision, life insurance, and retirement plans.

Qualifications

• Experience in customer service, sales, call center or collections preferred but not required.
• Rent-to-own experience is desirable, but training is provided.
• Must have a valid driver's license and maintain acceptable driving record.

Responsibilities

• Contact clients by phone and serve as the primary point of contact.
• Set daily collection goals and verify accuracy of customer information.
• Review rental orders for compliance and approval.
• Manage past-due accounts and work with clients toward affordable ownership.
• Resell benefits of timely rental/lease payments to customers.
• Assist other staff during peak times or absences.

Skills

Customer service

Sales

Call center

Collections

Rent-to-own experience

Driver's license

Job description

CLIENT RETENTION SPECIALIST

Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.

We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.

As a client retention specialist, your impact is two-fold:

• For the team, your goal is to help the store hit goals for sales and retention.
• For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.

No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.

We also offer regular opportunities for review and advancement.

BENEFITS PACKAGE

Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.

The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.

Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).

We'll also shower you with perks, including:

• Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
• Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
• On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.

JOB REQUIREMENTS

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

JOB RESPONSIBILITIES

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

ALTERNATIVE JOB TITLES

Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail

At Rent One, EVERYONE is important

- our clients, our communities and our co-workers.

• We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
• A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?

Our Schedule

Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.

Career Track

We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.

Affordable and Comprehensive Benefits Package

Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.

Not to mention paid time off like holidays and vacation!

Certified Training

Structured on-the-job training that includes a 12-day remote training class for every new hire.

There are also five types of certifications offered all designed to guide our employees to the top!

401K

Invest in your future by participating in our 401k program.

Rent One will match 30% of your first 5% and 40% of your next 5%!

Reimbursement for Education & Gym Memberships

Receive up to $200 for any work-related education classes you wish to take outside of Rent One.

We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.

Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.