Client Resource Coordinator

1008 Johnson Controls Inc.; Atlanta (GA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls in Atlanta is seeking a Service Operations Dispatcher to schedule customer calls and manage technician calendars, ensuring timely maintenance.

You will debrief technicians daily, coordinate with billing and support teams, answer customer inquiries, and maintain schedules while upholding service standards. A high school diploma and 2–5 years in service operations are required; associates degree preferred, with competitive benefits offered.

Qualifications

• High school diploma or equivalent required; 2–5 years of service industry experience in managing service operations and/or service scheduling.
• Ability to work independently with strong organizational and attention to detail skills.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks and issues with tact and persistence.
• Able to prioritize work activities based on financial impact to business goals.
• Able to influence diverse teams to accomplish tasks/goals.
• Associates degree preferred.
• Experience in project accounting or costing principles is desired.

Responsibilities

• Receive and schedule customer calls for service under supervision.
• Manage schedules of technicians and mechanics to ensure timely maintenance.
• Debrief activities daily and coordinate with billing and support to progress jobs.
• Communicate action plans to customers and confirm services performed as expected.
• Follow up with customers and resolve or escalate issues as needed.
• Maintain daily schedules and ensure continuous communication with technicians.
• Other duties as assigned.

Skills

Service scheduling

Operations management

Customer service

Education

High school diploma

Associates degree

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service.
• Manages schedule of assigned technicians and mechanics.
• Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
• Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
• Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How will you do it

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technician to the appropriate customer and service need.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answer any customer inquiries and resolve or elevate customer issues, as appropriate.
• Debrief activities daily
• Ensures Technicians are provided with daily schedules.
• Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.

Other duties and administrative activities as assigned.

What we look for

• Required High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.
• Preferred Associates degree preferred.
• Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $26-$36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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