Client Resource Coordinator

Socket.dev; Town of Mount Pleasant (NY); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

401K & benefits

On-the-job training

Employee discount

Job summary

Johnson Controls is seeking an on-site Service Scheduler to receive customer requests, assign technicians, and manage daily service operations. You will ensure timely maintenance, communicate plans to customers, and coordinate with billing and support to move jobs forward efficiently.

Ideal candidates have strong organizational skills, multitasking ability, and excellent interpersonal communication. This role offers on-site work and comprehensive benefits, with opportunities for training and

Qualifications

• High school diploma or equivalent; 2–5 years in service operations or scheduling.
• Strong organizational skills and attention to detail; able to work independently.
• Excellent interpersonal skills for internal and external communication.

Responsibilities

• Schedule customer calls for service and coordinate daily with technicians.
• Ensure timely completion of preventative maintenance and align with forecasts.
• Debrief technicians daily and coordinate with billing/support to advance jobs.
• Maintain up-to-date customer account information in NxGen.
• Attend daily huddles and weekly scheduling meetings, and assist with time/expense reporting.

Skills

Service scheduling

Customer service

Organization

Communication

Prioritization

Education

High school diploma

Associate degree

Tools

NxGen scheduling system

Job description

Company Overview:

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.

For more than 140 years, we've made buildings better and now we're transforming them again with our award-winning digital technologies and services. We're using artificial intelligence and data driven solutions to give you deeper insight into your building's health, sustainability and performance. It's changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.

Johnson Controls offers the world’s largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.

Here's what we have to offer

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

Under direct supervision of the Area Resource Manager, receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.

How you will do it

• This position is on site preferred.
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
• Communicates the action plan and services to beprovideddirectlyto the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles
• Attend weekly planning/scheduling meetings.
• Assistwith monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.

Preferred

• Associatedegree.
• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $24- $35 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.