Client Resource Coordinator

Johnson Controls; Arlington Heights (IL); On-site; USD 4,417,000 - 6,079,000; Full time

Benefits offered by this job

Competitive salary

Benefits package including 401K and on

Day-one benefits

Job summary

Johnson Controls is seeking a Service Coordinator in the Arlington Heights area to manage unscheduled and scheduled service requests, align technician schedules with customer needs, and clearly communicate plans and service details to customers. You will ensure tasks meet customer expectations, follow up as needed, and support timekeeping and account data accuracy in NxGen.

The role requires strong organizational, interpersonal and multi-tasking abilities, with a focus on prioritizing activities

Qualifications

• High school diploma or equivalent required.
• Ability to work independently with strong organizational and attention to detail.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation and persistence.
• Ability to prioritize work activities based on financial impact to desired business goals.
• Ability to influence diverse teams to accomplish tasks/goals.
• Associates degree preferred.
• Experience in HVAC preferred.
• Experience and/or basic project accounting or costing principles desired.

Responsibilities

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

Skills

Independent work

Organizational skills

Interpersonal skills

Multi-tasking

Prioritization

Influence teams

Education

High school diploma

Associates degree preferred

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time- 10 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out! https://youtu.be/pdZMNrDJviY

How you will do it

• Receives customer requests for unscheduled or scheduled service.

• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.

• Communicates the action plan and services to beprovideddirectlyto the customer.

• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.

• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

• Debrief activities daily.

• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians.

• Follows up on activities to ensure completion in an established timeframe.

• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.

• Scheduled Service Visits – on time.

• Parts ordering/PO creation support.

• Start-up support.

• Customer PO confirmation.

• WIP Management.

• Reconcile exceptions (SIR and AP).

• Attend weekly planning/scheduling meetings.

• Assistwith monitoring of time and expense reporting submission.

• Review and correct unassociated time for timesheets for technicians.

• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required.

• Must demonstrate the ability to perform work independently and demonstrates solid organizational and attention to detail skills.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.

• Able to prioritize work activities based on financial impact to desired business goals.

• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associates degree preferred

• Experience in HVAC

• Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $32.06 - 44.13 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here