Client Resolution Advocate — Hybrid, 1st Shift

Truist; Cookeville (TN); Hybrid; USD 46,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Vacation days

Sick days

Job summary

Truist is recruiting for a Client Advocacy role on a regular 1st shift in the United States. You will investigate complaints from personal clients across products, conduct detailed research, and coordinate with partners and back-office teams.

This position blends client-facing communication with issue resolution per Truist policies. The team operates in a hybrid model with both remote and onsite work, Monday–Friday with flexible start times.

Qualifications

• Consistent success in effective problem resolution.
• 2+ years of client or customer facing experience (in person or phone).
• Routine experience with MS Office applications such as Word and Excel.
• Excellent command of verbal and written English.
• Ability to function effectively on a team with an off-site manager.
• Prior experience or willingness to take part in recorded phone calls.

Responsibilities

• Provide resolution and response to client complaints with focus on personal clients and on regulatory/leadership complaints.
• Ensure responses are in full regulatory compliance and aligned with policies and procedures.
• Manage and work a caseload of complaints through Salesforce and other bank systems.
• Document cases and ensure client concerns are addressed timely and professionally.
• Demonstrate Truist's Purpose, Mission and Values in daily work.
• Participate in ongoing training as the banking landscape changes.
• Prioritize and organize tasks to meet deadlines with high accuracy.

Skills

Client facing

MS Office

English proficiency

Teamwork

Recorded calls

Education

Associate degree or equivalent

Tools

Salesforce

Job description

Truist is recruiting for a Client Advocacy role on a regular 1st shift in the United States. You will investigate complaints from personal clients across products, conduct detailed research, and coordinate with partners and back-office teams.

This position blends client-facing communication with issue resolution per Truist policies. The team operates in a hybrid model with both remote and onsite work, Monday–Friday with flexible start times.