Client Representative

Customs and Border Protection (DOHS); San Francisco (CA); On-site; USD 106,000 - 138,000; Full time

Job summary

U.S. Customs and Border Protection seeks a Senior IT specialist in the Trade Intelligence Division to advise trade clients on data transmission errors and automated system issues, and to liaise with system programmers.

You will onboard new trade clients by evaluating testing processes and readiness for operational filing, and issue technical bulletins to guide users. You will support new trade systems applications related to cargo processing (manifest, cargo release, entry summary, post summary

Qualifications

• Experience in IT systems integration and trade processing is preferred.
• Ability to liaise with system programmers and end users.
• Familiarity with cargo processing software and automated trade systems is a plus.

Responsibilities

• Advising trade clients on data transmission errors and automated system problems, resolving complex or unusual systems issues and acting as a liaison with system programmers.
• Onboarding new trade clients by evaluating their software testing processes and determining their readiness for operational filing.
• Issuing technical bulletins via the internet to inform trade system users of problems and instructing them in taking necessary actions.
• Supporting new trade systems applications related to cargo processing, including manifest, cargo release, entry summary, post summary processing, foreign trade zone, etc.
• Representing CBP at industry conferences and local port meetings, and presenting updates on new or existing trade systems functionality to stakeholders.

Job description

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Operations Directorate, Trade Intelligence Division in the following location.

• Ashburn, VA
• Boston, MA
• Buffalo, NY
• Detroit, MI
• Miami, FL
• Newark, NJ
• Philadelphia, PA
• San Francisco, CA
• Seattle, WA

Salary: $106,437 – $138,370 per year

Pay scale & grade: GS 13

Work schedule: Full-time

Travel required: Occasional travel – You may be expected to travel for this position.

Appointment type: Permanent

• 1801 General Inspection, Investigation, Enforcement, And Compliance Series

Supervisory status: No

Federal service type: This job is in the Competitive Service

Represented by a union: Yes

Drug test: No

Security clearance: Not Required

Financial disclosure required: No

Announcement number: IMP-OT-13100414-MPE

Control number: 891183800

Eligibility

• Internal to an agency: Current federal employees of the hiring agency that posted the job announcement.
• Career transition (CTAP, ICTAP, RPL): Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
• Clarification from the agency: Current U.S. Customs and Border Protection employees who are currently working in a permanent competitive service position; Career Transition Assistance Plan CBP employees.

Duties

Major Duties:

• Advising trade clients on data transmission errors and automated system problems, resolving complex or unusual systems issues and acting as a liaison with system programmers.
• Onboarding new trade clients by evaluating their software testing processes and determining their readiness for operational filing.
• Issuing technical bulletins via the internet to inform trade system users of problems and instructing them in taking necessary actions.
• Supporting new trade systems applications related to cargo processing, including manifest, cargo release, entry summary, post summary processing, foreign trade zone, etc.
• Representing CBP at industry conferences, local port association meetings, and other public forums on international trade and customs automated systems and developing and presenting updates on new existing trade systems functionality to a variety of stakeholders.

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions – NTEU. For local chapter contact information see Chapter Websites – National Treasury Employees Union – NTEU.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Resolving integration issues related to new agency cargo processing software implementation, recommending system modifications that streamline operational and system processes.
• Assuring integration with overall trade import and export processes.
• Providing automated system user support for agency system issues related to various trade processing software.
• Acting as a liaison with various agency technical teams and end users (both internal and external) to coordinate software deployments that often result in extensive changes to long-established operational procedures.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the “Required Documents” section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/09/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee, you must disclose this information to the Human Resources Office.