Client Relationship Specialist

INB, N.A.; Springfield (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

INB, N.A. in Springfield, Illinois, is seeking a Relationship Banker to deliver a world-class customer experience. You will handle transactions, educate clients on INB products, and cross-sell services aligned to customer needs.

The role supports branch operations and daily banking functions, including account openings and maintenance. Strong customer service, interpersonal, and sales skills are essential, with proficiency in Microsoft Office and basic math for cash handling.

Qualifications

• High school diploma or equivalent required; banking/teller experience or customer contact preferred.
• Ability to read, write and comprehend simple instructions, memos.
• Proficient in Microsoft Office; able to learn bank software.
• Excellent customer service and sales abilities.

Responsibilities

• Provide world-class customer service as front-line ambassador for INB, including handling transactions accurately and efficiently.
• Educate customers about INB financial products and refer or sell appropriate products and services.
• Assist with account openings, management, and other financial service needs; participate in branch operations and daily tasks.
• Contribute to sales/quality referral process as directed by management.

Skills

Customer Service

Professionalism

Quality

Relationship Building

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Education

High school diploma or equivalent

Banking or teller experience

Job description

INB, N.A. in Springfield, Illinois, is seeking a Relationship Banker to deliver a world-class customer experience. You will handle transactions, educate clients on INB products, and cross-sell services aligned to customer needs.

The role supports branch operations and daily banking functions, including account openings and maintenance. Strong customer service, interpersonal, and sales skills are essential, with proficiency in Microsoft Office and basic math for cash handling.