Relationship Banker

INB, N.A.; Springfield (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

INB, N.A. in Springfield, Illinois, is seeking a Relationship Banker to deliver a world-class customer experience. You will handle transactions, educate clients on INB products, and cross-sell services aligned to customer needs.

The role supports branch operations and daily banking functions, including account openings and maintenance. Strong customer service, interpersonal, and sales skills are essential, with proficiency in Microsoft Office and basic math for cash handling.

Qualifications

• High school diploma or equivalent required; banking/teller experience or customer contact preferred.
• Ability to read, write and comprehend simple instructions, memos.
• Proficient in Microsoft Office; able to learn bank software.
• Excellent customer service and sales abilities.

Responsibilities

• Provide world-class customer service as front-line ambassador for INB, including handling transactions accurately and efficiently.
• Educate customers about INB financial products and refer or sell appropriate products and services.
• Assist with account openings, management, and other financial service needs; participate in branch operations and daily tasks.
• Contribute to sales/quality referral process as directed by management.

Skills

Customer Service

Professionalism

Quality

Relationship Building

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Education

High school diploma or equivalent

Banking or teller experience

Job description

Description

Please Note: This is an in-office position located in Springfield, Illinois.

About Us:

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

Summary:

As the front-line customer ambassador for INB, the Relationship Banker is crossed trained to provide a World-Class experience for customer. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will educate customers about INB’s financial product options and refer or sell the appropriate products and services matching the customer’s needs. Participate in the daily operations of the branch, which could include, assisting customers with account openings, account management and other financial service needs and maintenance. They provide timely and efficient completion of customer transactions while maintaining accurate records and thorough handling of all monies assigned. Also, proactively participates in the sales/quality referral process of the branch as directed by management.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Relationship Building - Possess the ability to effectively listen and recognize the needs of our customers and to provide solutions.
• Supervisory Responsibilities: This job has no supervisory responsibilities.
• Education and/or Experience
  High school diploma or equivalent required; Previous banking or teller experience or customer contact/cross-sell position preferred.
• Language Skills Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Mathematical Skills
  Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide. Ability to accurately count and process large sums of cash.
• Reasoning Ability
  Requires ability to use good judgement in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Must be goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.
• Computer Skills
  To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank related programs
• Physical Demands The physical demands described below are representative of those required to perform the essential functions of the position. Reasonable accommodations may be provided, when appropriate, to enable qualified individuals with disabilities to perform the essential functions of the job. The position requires the employee to occasionally or regularly lift and/or move items weighing up to 10 pounds, as required by the essential functions of the position. The employee may also be required to sit or stand for extended periods while working at a computer or monitor. The position requires the use of hands and fingers for operating and maintaining desktop and laptop computer equipment, keyboards, and related technology.
• Work Environment
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary:

• $19.00 hour

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:

Know Your Rights: Workplace discrimination is illegal