Client Relationship Specialist

Rakuten Asia Pte Ltd; San Mateo, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Rakuten International in San Mateo is seeking a Client Relationship Specialist to support day-to-day operations, contracts, invoicing, and client onboarding. You will coordinate with Finance, IT, and Facilities to ensure smooth processes and accurate data.

The role requires bilingual English and Japanese, strong Excel skills, event logistics experience, and the ability to work both independently and as part of a team.

Qualifications

• 1-2 years of experience in an Operations Administrator role.
• Fluent in English and Japanese.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Experience with event logistics and coordination.
• Experience with customer service or onboarding for online memberships.
• Excellent communication and presentation skills.
• Basic data analysis principles.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and confidentiality.
• Experience with SaaS tools for marketing, survey, or data analysis is a big plus.

Responsibilities

• Facilitate smooth communication with clients, including contract execution, deal negotiation, and handling inquiries/requests as needed.
• Manage the end-to-end contract process, from coordinating terms with clients to obtaining approvals and signatures.
• Prepare invoices, quotations, and contracts.
• Process payments and resolve related issues.
• Support monthly sales reconciliation and P&L data with Finance.
• Assist onboarding of new clients/members.
• Maintain internal documents and databases.
• Coordinate travel arrangements for the team.
• Conduct data analysis using Excel (functions, formulas, pivot tables, charts, etc.).
• Provide reports and insights to support data-driven decision-making.
• Manage logistics for in-person events and webinars in both the U.S. and Japan.
• Create and promote event pages.
• Act as a presenter or facilitator for events and webinars when required.
• Handle inquiries and requests from tenants and clients.
• Address tenant concerns and coordinate with Rakuten USA’s IT and Facilities teams when necessary.
• Create presentations, documents, and other content as needed.
• Handle ad-hoc tasks and projects assigned.

Skills

Bilingual English/Japanese

Excel expertise

PowerPoint proficiency

Event logistics experience

Customer onboarding experience

Strong communication

Data analysis basics

Independent and team work

Attention to detail

Tools

Microsoft Office Suite

Excel

PowerPoint

SaaS tools (marketing/survey/data analysis)

Job description

## Client Relationship SpecialistApply: San Mateo, California: Full time: Posted 2 Days Ago: 1037346**Job Description:**Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community **Job Summary:**The Client Relationship Specialist plays a vital role in ensuring the smooth day-to-day operations of the team. This position encompasses a wide range of responsibilities, including administrative tasks, and contributing to efficient business operations. The ideal candidate will possess strong organizational skills, keen attention to detail, and excellent communication abilities. Proficiency in business tools, such as Microsoft Office, CRM services, and communication tools, etc., to support data-driven decisions and effective communication, is essential.**Job Responsibilities:** Administrative Support- • Facilitate smooth communication with clients, including contract execution, deal negotiation, and handling inquiries/requests as needed. • Manage the end-to-end contract process, from coordinating terms with clients to obtaining approvals and signatures. • Prepare invoices, quotations, and contracts. • Process payments using various payment platforms and resolving related issues. • Support monthly sales reconciliation. • Manage monthly financial figures related to P&L, and coordinate with the Finance team and other internal departments to ensure accurate accounting. • Collect necessary information from internal and external stakeholders to support financial and operational tasks. • Assist with onboarding of new clients/members. • Maintain and update internal documents and databases. • Assist with travel arrangements for the team. • Conduct data analysis using Excel (functions, formulas, pivot tables, charts, etc.). • Provide reports and insights to support data-driven decision-making. Event & Webinar Logistics: • Manage logistics for in-person events and webinars in both the U.S. and Japan, and providing execution support. • Create and promote event pages. • Act as a presenter or facilitator for events and webinars when required. Office Operations Support: • Handle inquiries and requests from tenants and clients. • Address tenant concerns and coordinate with Rakuten USA’s IT and Facilities teams when necessary. Other Duties: • Create presentations, documents, and other content as needed. • Handle ad-hoc tasks and projects assigned. • Please note that responsibilities may change in accordance with business needs. • Ability to work from the San Mateo office as the primary work location, with the flexibility for remote work as agreed upon. • Willingness to travel to the San Mateo office approximately once every two months if working remotely, and to support on-site office operations during those visits as business needs require.**Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• 1-2 years of professional experience in an Operations Administrator role. • Fluent in both English and Japanese is essential • Proficiency in Microsoft Office Suite, with strong expertise in Excel and PowerPoint • Experience with event logistics and coordination • Experience with customer service or onboarding processes, especially for online memberships or subscription services, is highly desirable • Excellent communication and presentation skills, with the ability to confidently and effectively present information to a variety of audiences • Basic level of data analysis principles and statistical methods • Excellent organizational, time management, and prioritization skills • Ability to work independently and as part of a team • Strong attention to detail and accuracy • Ability to maintain confidentiality • Experience with SaaS tools for marketing, survey, or Data analysis is big plus • If you have Industry-specific knowledge it would be a plus