Client Relationship & Solutions Banker

Bank of America; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States seeks a client-focused Banking Associate to educate clients in lobby transactions and guide them to self-service options. You will process cash transactions, deepen conversations about financial goals, and connect clients with tailored solutions to support Responsible Growth.

The role emphasizes relationship-building, regulatory compliance, and delivering a smooth client experience across branches and digital channels. Weekend/evening hours may be required.

Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor’s degree or business relevant associate degree in business management, business administration, or finance

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States seeks a client-focused Banking Associate to educate clients in lobby transactions and guide them to self-service options. You will process cash transactions, deepen conversations about financial goals, and connect clients with tailored solutions to support Responsible Growth.

The role emphasizes relationship-building, regulatory compliance, and delivering a smooth client experience across branches and digital channels. Weekend/evening hours may be required.