Client Relationship Manager - Manufacturing

Cognizant; Duluth (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Client Relationship Manager – Manufacturing in Duluth, GA. You will own end-to-end account leadership, drive revenue growth, and manage senior client relationships across the manufacturing sector.

This role requires strong consulting skills and deep IT services knowledge. You will lead multi-disciplinary teams, shape strategic account plans, and partner with service lines to deliver value.

Qualifications

• Minimum 10+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm.
• Experience leading diverse teams in a multi-cultural environment.
• Strong experience with the global service delivery model.
• Deep understanding of business problem domain, technology and services solution domains for Manufacturing.
• Track record of leading portfolios including sales, programs and existing annuity business.
• Ability to navigate a large organization in a multifaceted matrix and persuade with content and confidence.

Responsibilities

• Drive profitable growth by closing new, renewal and expansion opportunities in Manufacturing.
• Develop client engagement strategies and quantify pursuit costs.
• Lead accountability for Measurable Revenue/Profit Growth within timelines.
• Review account metrics with delivery, operations and finance teams.
• Participate in senior management reviews for account performance metrics.
• Collaborate with Cognizant service lines to formulate and implement an account-level business plan.
• Regularly meet with customer decision makers and influencers.
• Ensure execution and customer satisfaction across revenue portfolios.
• Identify and build partnerships, leveraging Cognizant alliances to grow the account.
• Shape thought leadership and drive the innovation agenda for the portfolio.
• Increase Cognizant visibility within the account and Manufacturing industry.

Skills

CxO relationships

Executive leadership

IT services

Account management

Sales leadership

Portfolio management

Education

Bachelor’s Degree

MS or MBA

Job description

Client Relationship Manager – Manufacturing

Cognizant is one of the world’s leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant’s unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the unique needs of the organizations we serve.

About Cognizant

Cognizant is one of the world’s leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant’s unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the unique needs of the organizations we serve.

Overview

Client Relationship Manager plays a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and prospects of account relationships. The Client Partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. We need a leader with extensive CxO level relationship building skills and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Must bring outstanding consulting skills and a deep appreciation of IT tools, techniques, systems, and solutions.

Key Responsibilities

• Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the Manufacturing sector
• Develop client engagement strategies and quantify costs of pursuit
• Lead accountability against Measurable Revenue/Profit Growth within set timelines
• Review the account metrics with the delivery, operations, and finance teams on regular basis
• Be part of senior management reviews for the performance metrics of the account
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level
• Have regular meetings and collaborate with the customer decision makers and influencers
• Responsible for execution and customer satisfaction in all the revenue portfolios
• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account
• Shape the thought leadership agenda
• Actively drive execution of the innovation agenda for the portfolio
• Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Manufacturing industry

Required Experience

• Minimum 10+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm
• Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
• Strong experience with the global service delivery model
• In-depth understanding of business problem domain, technology, and services solution domains for the targeted industry vertical
• A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business
• Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence
• The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the Manufacturing domain
• Bachelor’s Degree

Preferred Experience

• MS or MBA degree
• Strong background in a project environment and application development
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Top Reasons to Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.