Client Relationship Manager — Lead Branch & Client Experience

Charles Schwab Corporation; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Charles Schwab Corporation in Fort Worth seeks a Client Relationship Manager to lead a branch-facing team and ensure a premier client experience. You will coordinate across departments, drive operational accuracy, and support regulatory initiatives while coaching staff to elevate service and performance.

The role emphasizes building strong client relationships, resolving complex needs with empathy, and contributing to branch success in a fast-paced environment.

Qualifications

• The expertise you bring includes client relationship management, responsiveness, and a focus on outcomes.
• Attention to detail is essential to manage workflows, uphold regulatory standards, and ensure accuracy.
• Effective communication, both written and verbal, with ability to adapt style to audiences.
• Strong coaching and mentoring skills to elevate team performance and client service.

Responsibilities

• Deliver a consistent, high-quality client experience in a direct client-facing capacity.
• Coordinate across teams and partner with branch leadership to drive operational excellence.
• Coach team members, reinforce service excellence, and promote accountability.
• Support performance goals and navigate escalations with emotional intelligence.

Skills

Client Relationship Management

Attention to Detail

Communication

Managing Performance

Job description

Charles Schwab Corporation in Fort Worth seeks a Client Relationship Manager to lead a branch-facing team and ensure a premier client experience. You will coordinate across departments, drive operational accuracy, and support regulatory initiatives while coaching staff to elevate service and performance.

The role emphasizes building strong client relationships, resolving complex needs with empathy, and contributing to branch success in a fast-paced environment.