Client Relationship Manager II

Fleet Services by Cox Automotive; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Cox Fleet in Carmel, IN is seeking a Client Relationship Manager II to oversee and optimize telematics services for external customers. You will manage connected vehicle accounts, build trust with decision makers, and coordinate with internal teams to resolve issues and drive growth.

The role requires strong analytical skills, excellent communication, and the ability to present performance reviews. Travel to customer sites will be required to support relationships and demonstrations.

Qualifications

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
• Excellent skills to work effectively with teams throughout organization

Responsibilities

• Take ownership of telematics customer accounts with focus on connected vehicle solutions
• Develop trust and relationships with key decision makers for growth opportunities and retention
• Understand customer needs and priorities; identify areas of improvement
• Manage customer inquiries and disputes
• Coordinate with Cox departments to resolve issues and explore growth
• Communicate with customers during dispute resolution and negotiations
• Review customer reports and events for quality control issues
• Identify issues and coordinate with operations/sales to implement corrective actions
• Prepare and present Business Reviews and Project Insight reviews
• Participate in Project Insight meetings and customer meetings as needed
• Travel to customer sites to provide relationship support
• Lead operational tours during customer site visits
• Engage customers with data-driven recommendations
• Monitor performance of connected vehicle services for client satisfaction
• Build strong relationships and ensure satisfaction with connected vehicle services
• Analyze data to identify trends, issues, and optimization opportunities
• Prepare detailed performance reports for customers and internal stakeholders
• Develop strategies to improve performance and reliability of connected vehicle services
• Provide technical support and training on connected vehicle systems
• Ensure compliance with security and privacy regulations
• Collaborate with internal teams to deliver best solutions
• Pursue continuous improvement and innovation in services

Skills

Customer relationship management

Analytical mindset

Communication skills

Education

Bachelor’s degree in related discipline

Job description

Position:Client Relationship Manager II

Location: Carmel, IN

Job Id:R202680541

# of Openings:1

Cox Fleet keeps your fleet moving.

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Client Relationship Manager II for Telematic Operations, The Client Relationship Manager will be responsible for overseeing and optimizing the performance of connected vehicle services provided to external customers. This role requires a strong analytical mindset, excellent customer relationship skills, and a deep understanding of connected vehicle systems.

• Take ownership of specific telematic customer accounts with the primary focus being on connected vehicle solutions.
• Develop customer trust and relationships with key decision makers to develop growth opportunities and support customer retention.
• Work to understand the needs and priorities of the customer and identify potential areas of improvement.
• Manage customer inquiries and disputes.
• Work with all Cox departments to explore customer relationship growth and resolve customer issues.
• Communicate with customers throughout the process of dispute resolution and negotiations.
• Perform daily reviews of customer reports as well as events flagged for quality control issues.
• Identify current issues and potential issues and address appropriate members of the operations and sales teams to ensure corrective actions are made in support of proper procedures/processes.
• Prepare and present Business Reviews as well as Project Insight reviews.
• Take key role in Project Insight reviews participating in meetings to assemble presentations as well as attending customer meetings where applicable.
• Travel to customer sites as relationship support requires.
• Participate in customer site visits to Cox and lead operational tours.
• Proactively engage with customers, providing recommendations backed by supporting data.
• Continuously monitor and analyze the performance of connected vehicle systems used by external customers to ensure optimal functionality and efficiency.
• Build and maintain strong relationships with customers, understand their needs and ensuring their satisfaction with connected vehicle services.
• Analyze connected vehicle data to identify trends, issues, and opportunities for improvement.
• Prepare and present detailed performance reports to customers and internal stakeholders.
• Develop and implement strategies to improve the performance and reliability of connected vehicle services.
• Provide technical support and troubleshooting for customers connected vehicle systems.
• Educate customers on the use and benefits of connected vehicle systems, providing training as needed.
• Ensure that all connected vehicle operations comply with relevant security and privacy regulations.
• Work closely with boundary partners within the organization to provide the best support and/or solution for the customer.
• Continuously seeking opportunities to innovate and improve connected vehicle services and operations.
• Other duties and projects, as assigned.

QUALIFICATIONS

Minimum

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
• Excellent skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline strongly desired