Client Relationship Manager - Hybrid (Group Benefits)

The Hartford; Hartford (CT); Hybrid; USD 80,000 - 120,000; Full time

Job summary

The Hartford seeks a Client Relationship Manager to grow and retain a defined book of Disability and Life Group Benefits clients across the NY, NJ, CT region. You will partner with Regional Account Executives, Brokers, and internal teams to deliver tailored employee benefits solutions and exceptional service.

Candidates should have 2+ years in Disability and Life Group Benefits, hold a Group Life & Health license within 60 days, and be proficient with MS Office.

Qualifications

• Must obtain and maintain Group Life & Health license within 60 days, including CE requirements.
• 2+ years of Disability and Life Group Benefits experience, emphasis on account management.
• Ability to facilitate meetings and/or present to groups of varying sizes.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Highly organized, detail oriented and able to manage multiple priorities.
• Ability to build rapport and maintain relationships with internal/external partners.
• Ability to work independently and demonstrate leadership.
• Frequent travel within NYS territory is required.

Responsibilities

• Proactively support clients through stewardship meetings based on each customer’s needs.
• Develop and execute comprehensive book of business strategies aligned with profitability and persistence targets.
• Identify and coordinate annual enrollment activity/communication requirements.
• Support Book of Business growth by pursuing new or increased lines of coverage with the Regional Account Executive.
• Educate and develop relationships with Brokers and their staff alongside the Regional Account Executive.
• Drive the renewal process in collaboration with the Regional Account Executive and Underwriter.
• Serve as the primary liaison between customer, producer and internal partners.
• Identify opportunities for process improvement benefiting individual customers and the broader base.
• Understand and communicate underwriting principles, claims experience and pricing justifications to Producers and Customers.

Skills

MS Office proficiency

Verbal and written communication

Meeting facilitation

Relationship building

Independent work

Travel ability

Tools

MS Office

Job description

The Hartford seeks a Client Relationship Manager to grow and retain a defined book of Disability and Life Group Benefits clients across the NY, NJ, CT region. You will partner with Regional Account Executives, Brokers, and internal teams to deliver tailored employee benefits solutions and exceptional service.

Candidates should have 2+ years in Disability and Life Group Benefits, hold a Group Life & Health license within 60 days, and be proficient with MS Office.