Client Relationship Manager

Fooracles; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A growing company is seeking a Client Relationship Manager who excels at building trust and fostering client partnerships. This role is crucial in ensuring that clients receive exceptional service from the point of sale through project completion, bridging communication between clients and internal teams. Candidates should be strategic thinkers with strong communication skills and a keen understanding of digital marketing trends.

Qualifications

• Strong communication skills to manage client interactions effectively.
• Critical thinking abilities to provide proactive solutions.
• Experience with digital marketing trends and client relationship management.

Responsibilities

• Set clear expectations with clients regarding project scope and timelines.
• Act as the primary contact for clients, managing ongoing communication.
• Conduct regular meetings to align on goals and address concerns.

Skills

Communication

Strategic Thinking

Relationship Management

Job description

We are looking for a Client Relationship Manager who thrives on building trust, managing communication, and ensuring client success. As the face of our company to international clients, you will be responsible for maintaining strong client partnerships, facilitating smooth project execution, and uncovering opportunities for growth. This role will report directly to the Head of Operations, ensuring strategic alignment across client delivery and internal execution.

Once a sale is closed, the Client Relationship Manager takes over the client account from the Sales team and becomes the primary point of contact for onboarding and all future communication, ensuring a seamless transition and excellent client experience.

The services promised to the client are delivered by our Operations or Digital Marketing team, under the guidance of the Digital Marketing Manager. The Client Relationship Manager will work closely with the Digital Marketing Manager to pass on client requirements and expectations with absolute clarity, while also collecting updates or addressing queries from the operations side, ensuring both sides stay in sync.

Your ability to communicate clearly, think critically, and align internal teams with client needs will directly impact satisfaction, retention, and account expansion.

Key Responsibilities

• Set clear expectations with clients regarding the scope of work, estimated delivery timelines, and what success looks like, ensuring there is complete alignment before execution begins.
  
  
• Act as the primary point of contact for assigned clients, managing ongoing communication with clarity, confidence, and empathy.
  
  
• Conduct regular virtual meetings (and occasional in-person meetings) with clients to share updates, address concerns, and align on goals.
  
  
• Understand each clients objectives and challenges to offer strategic recommendations and proactive solutions.
  
  
• Collaborate with internal teams (especially Digital Marketing Managers) to delegate tasks and ensure timely, high-quality project delivery.
  
  
• Act quickly to resolve client issues, ensuring satisfaction and fostering long-term retention.
  
  
• Monitor client sentiment and engagement, taking initiative to improve service delivery and resolve friction points.
  
  
• Identify upsell and cross-sell opportunities based on evolving client needs and business context.
  
  
• Create and present detailed performance reports and analysis that clearly showcase growth, highlight the impact of our work, and reinforce the value we deliver.
  
  

Stay updated on emerging trends in digital marketing and client relationship management, continuously bringing fresh ideas to the table.