Client Relationship Manager

Innovatrix Business Solutions; États-Unis; À distance; USD 18 000 - 38 000; Temps partiel

Résumé du poste

Innovatrix Business Solutions is seeking a part-time remote Client Relationship Manager to nurture client partnerships and coordinate consulting services. You will serve as the main point of contact, manage client records, and support business development by identifying upsell opportunities.

The role requires strong communication, organization, and the ability to work independently in a remote setting. Prior consulting or professional services experience is advantageous.

Qualifications

• Bachelor's degree or equivalent in business-related field preferred.
• Strong client relationship and account management skills, including stakeholder communication and customer service.
• Experience in consulting or professional services is beneficial, especially in client-facing roles.
• Ability to work effectively in a remote environment and manage confidential information.

Responsabilités

• Conduct virtual meetings with clients to understand needs and update on progress.
• Respond to client inquiries and provide timely, high-quality responses.
• Prepare proposals and support tenders or proposals.
• Track project progress and gather feedback to improve services.
• Collaborate with internal teams to align solutions with client goals.

Connaissances

Client relationships

Account management

Stakeholder communication

Customer service

Business consulting

Operations analysis

Solution design

Project coordination

Written communication

Verbal communication

CRM systems

Remote collaboration

Office productivity tools

Formation

Bachelor's degree in business or related field

Outils

CRM software

Online meeting tools

Office productivity software

Description du poste

Role Description The Client Relationship Manager is a part-time remote role responsible for managing and nurturing relationships with existing and prospective clients. This position involves serving as the main point of contact, understanding client needs, coordinating consulting and training services, and ensuring timely, high-quality delivery of solutions. Day-to-day tasks include conducting virtual meetings, responding to client inquiries, preparing proposals, tracking project progress, and gathering feedback to improve services. The Client Relationship Manager will collaborate with internal teams to align solutions with client goals, maintain accurate client records in CRM tools, and support business development efforts by identifying upsell and cross-sell opportunities. The role also includes contributing to client communication plans, supporting tenders or proposals, and promoting a professional, client-centered experience.

Qualifications

• Candidates should possess strong client relationship and account management skills, including stakeholder communication, expectation management, and customer service.
• Candidates should possess skills in business consulting and analysis, such as understanding operational needs, identifying improvement opportunities, and supporting solution design.
• Candidates should possess organizational and project coordination skills, including task tracking, deadline management, and collaboration with cross-functional teams.
• Candidates should possess written and verbal communication skills for preparing proposals, reports, meeting notes, and professional correspondence.
• Candidates should possess proficiency with digital tools and remote collaboration platforms, including CRM systems, online meeting tools, and office productivity software.
• Relevant experience in consulting, professional services, or client-facing roles is beneficial, especially within areas such as HR, finance, IT, marketing, or project management.
• A bachelor’s degree in business, management, communications, or a related field is preferred, or equivalent practical experience in client relationship management.
• Ability to work independently in a remote environment, demonstrate sound judgment, and maintain a high level of professionalism and confidentiality.