Client Relationship Manager

Express Employment Professionals; Saint Joseph (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

Express Employment Professionals is seeking a Landscape Sales / Client Relationship Manager in Saint Joseph, MI. This full-time role focuses on building client relationships and guiding landscape installation, enhancements, and maintenance projects from consultation to completion.

The ideal candidate has at least two years of experience in landscaping, sales, or customer service, with strong communication and problem-solving abilities.

Qualifications

• Minimum of 2 years’ experience in landscaping, sales, customer service, or a related field.
• Strong communication, problem-solving, and organizational skills.
• Positive attitude with a professional demeanor.
• Excellent time management and ability to prioritize tasks effectively.
• Commitment to learning, growth, and team collaboration.
• Ability to work cooperatively with colleagues in a respectful and professional manner.

Responsibilities

• Maintain consistent, proactive communication with clients to build and sustain strong relationships.
• Conduct site visits to assess client needs and support consultation, design, and development of landscape installation, enhancement, and maintenance services.
• Prepare accurate and detailed project estimates.
• Coordinate effectively between clients, sales, design, and production teams to ensure a seamless project experience.
• Follow up with clients after project completion to ensure satisfaction, quality standards, and generate referrals.

Skills

Experience in landscaping

Sales experience

Customer service

Communication

Problem-solving

Organizational skills

Time management

Team collaboration

Professional demeanor

Job description

Location: Saint Joseph, MI

Position Type: Full-time

Salary Range: $50,000-$80,000 yearly (depending on experience)

Schedule: Monday-Friday *No Weekends

Landscape Sales /Client Relationship Manager

Qualifications

• Minimum of 2 years’ experience in landscaping, sales, customer service, or a related field
• Strong communication, problem-solving, and organizational skills
• Positive attitude with a professional demeanor
• Excellent time management and ability to prioritize tasks effectively
• Commitment to learning, growth, and team collaboration
• Ability to work cooperatively with colleagues in a respectful and professional manner

Key Responsibilities

• Maintain consistent, proactive communication with clients to build and sustain strong relationships
• Conduct site visits to assess client needs and support consultation, design, and development of landscape installation, enhancement, and maintenance services
• Prepare accurate and detailed project estimates
• Coordinate effectively between clients, sales, design, and production teams to ensure a seamless project experience
• Follow up with clients after project completion to ensure satisfaction, quality standards, and generate referrals

Work Environment & Expectations

• Maintain a drug-free, tobacco-free, and alcohol-free workplace
• Perform physically active work outdoors in varying weather conditions
• Contribute to a team-oriented environment focused on quality workmanship and professionalism

Express Employment is an Equal Opportunity Employer

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Location/Region: Saint Joseph, MI