Client Relationship Manager

Stewart Title Guaranty Company; Kansas City (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock purchase program

Paid time off

Employee discounts

Job summary

Stewart Title Guaranty Company provides nationwide title, closing, settlement and appraisal solutions for mortgage lenders. The role emphasizes assessment and valuation of properties in line with USPAP guidelines, and compliance with federal and state appraisal laws.

The position involves managing strategic client relationships, coordinating with Stewart production teams, and applying knowledge of Stewart product lines to serve clients effectively.

Qualifications

• Bachelor's degree in relevant field preferred.
• Typically requires 2+ years of related work experience.

Responsibilities

• Manage strategic business relationships and provide ongoing client support.
• Act as liaison between clients and Stewart production teams to ensure high quality customer service.
• Apply knowledge of Stewart product lines and client business.
• Monitor account production to drive customer satisfaction and ensure service levels are met.
• Perform a range of assignments and may lead projects within own discipline.
• Explain complex information in a straightforward manner.
• Provide guidance to less experienced team members.
• Handle additional duties as assigned by management.

Education

Bachelor's degree in relevant field

2+ years of related work experience

Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook@StewartTitleCo, on Instagram@StewartTitleCo and on LinkedIn@StewartTitleCo.

Job Summary

Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders. Responsible for the assessment and valuation of properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal and state appraisal laws.

Job Responsibilities

• Responsible for managing strategic business relationships and providing ongoing support to clients
• Serves as the liaison between clients and Stewart production teams to ensure high quality customer service
• Possesses and applies knowledge of Stewart product lines along with thorough knowledge of client's business
• Monitors account production to drive customer satisfaction and ensure service and work quality provided meets or exceeds established service levels
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and policies to accomplish objectives and goals
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and/or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight
• Performs all other duties as assigned by management

Education

Bachelor's degree in relevant field preferred

Experience

Typically requires 2+ years of related work experience

Equal Employment Opportunity

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at.

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.