Business Support Specialist

Stewart Title; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and wellness insurance

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart Title is seeking a seasoned operations and customer service professional to support internal teams, customers, vendors, and partners across title transactions. You will coordinate workflows, ensure data accuracy, and help deliver timely services.

Partner with title operations, customer service, vendor management, and production teams to meet service levels, resolve issues, and drive efficiency in a fast-paced real estate environment.

Qualifications

• 5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields.
• Strong organizational skills and attention to detail.
• Experience working with operational systems, databases, and Microsoft Office applications.

Responsibilities

• Act as Key Customer Service representative for respective area and ability to facilitate a high volume of incoming requests both through email and integration platform.
• Coordinate and support title and operational workflows throughout the transaction lifecycle.
• Serve as a liaison between internal departments, customers, vendors, and external partners.
• Research, track, and resolve customer inquiries, order issues, and process exceptions.

Skills

Customer service

Operations

Attention to detail

Verbal and written communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Operational systems

Databases

Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.More information can found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitleJob Description

Job Summary

Provides operational, administrative, and title-related support to internal teams, customers, vendors, and business partners. Serves as a key resource in coordinating workflows, resolving issues, supporting order processing activities, maintaining data accuracy, and ensuring timely delivery of services. Partners closely with title operations, customer service, vendor management, and production teams to support business objectives and deliver a high-quality customer experience.

Job Responsibilities

Act Key Customer Service representative for respective area and ability to facilitate a high volume of incoming requests both through email and integration platformCoordinate and support title and operational workflows throughout the transaction lifecycle.Serve as a liaison between internal departments, customers, vendors, and external partners.Research, track, and resolve customer inquiries, order issues, and process exceptions.Review documentation for completeness and accuracy and route items appropriately.Maintain accurate records and update systems with transaction and operational data.Monitor work queues, prioritize requests, and ensure service-level expectations are met.Assist with process improvement initiatives and identify opportunities to increase efficiency.Support reporting, tracking, scheduling, and other administrative functions as needed.Partner with team members to resolve moderately complex issues and esca… Provide professional and timely communication to both internal and external stakeholders.Perform additional duties as assigned.

Education

High school diploma required; Bachelor’s preferred

Experience

5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields.Strong organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced environment.Effective verbal and written communication skills.Experience working with operational systems, databases, and Microsoft Office applications.Knowledge of title and real estate processes preferred.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at .

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.