Client Relationship Manager

Strive pharmacy; Colorado; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Employer-paid healthcare coverage

Free compounded medications for员工

Paid time off

Sick time

FSA and HSA options

Parental leave

401(k) with employer matching

Life insurance

Vision and dental insurance

Veterinary insurance

Job summary

Strive Pharmacy, a personalized compounding pharmacy in Colorado, seeks a Client Relationship Manager (CRM) to nurture customer relationships and ensure satisfaction and retention. You will be the liaison between clients and internal teams, focusing on service delivery and operational efficiency within an onsite setting.

Responsibilities include monitoring orders, addressing clinic issues, and collaborating with Sales to communicate trends.

Qualifications

• Active pharmacy technician license in the state of employment.
• National certification (PTCB/ExCPT) or willingness to obtain within 90 days.
• Minimum of 2 years hands-on experience in a pharmacy setting.
• Excellent customer service with patient-focused care.

Responsibilities

• Manage and nurture relationships with customers to ensure satisfaction and retention.
• Act as liaison between customers and internal teams to meet needs and goals.
• Monitor order flow and proactively communicate issues to clinics and patients.
• Gather client feedback and implement service improvements.
• Maintain strong relationships with clinic stakeholders and primary point of contact for assigned clinics.
• Handle multiple communication channels (Slack, HubSpot) to ensure timely responses.

Skills

Pharmacy license

PTCB/ExCPT

2+ years experience

Customer service

Job description

Company Overview

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach-one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We’re growing, and we’re looking for people who share that conviction. If you’re ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we’d like to meet you.

Mission

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We’re not just a compounding pharmacy. We’re a team on a mission to change what personalized healthcare looks and feels like.

Position Type

Full time, Onsite: Monday - Friday 8:00am - 5:30pm

Position Overview

The Client Relationship Manager (CRM) is responsible for managing and nurturing relationships with the company's customers to ensure their satisfaction and retention. This role involves acting as a liaison between customers and internal teams to guarantee that customer's needs and goals are met effectively. The CRM will focus on service delivery, customer satisfaction, and operational efficiency.

Key Responsibilities

• Service Delivery and Operational Efficiency:
  • Support clinics by closely monitoring early order flow and proactively communicating any issues
  • Address and resolve individual clinic issues and operational challenges promptly,
  • Clarify documentation and process requirements with clients, explaining why specific information is needed.
  • Partner with peers for coverage and support to manage incoming request volume efficiently
  • Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics.
• Client Satisfaction and Feedback:
  • Gather client feedback to understand satisfaction levels and identify areas for improvement
  • Implement changes based on client feedback to enhance service delivery
• Develop and maintain strong relationships with clinic stakeholders, serving as the primary point of contact for assigned clinics
• Manage multiple incoming communication channels (e.g., Slack, HubSpot) to ensure timely, accurate responses
• Proactively monitor and scan orders to confirm they're moving through the pipeline as expected
• Partner with Sales reps to identify and communicate trends impacting operational efficiency
• Share updates on delays, policy changes, and other news impacting clinic workflow
• Build rapport with clinics while setting realistic expectations

Required Qualifications

• Active pharmacy technician license in the state you are located in/will be working out of
• Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense)
• Minimum of 2 years of hands-on experience in a pharmacy setting
• Exceptional customer service abilities, with a focus on patient care

Preferred Qualifications

• Strong verbal and written communication
• Ability to self-manage time and move through high request volume quickly and accurately
• High level of professionalism and adherence to workplace etiquette
• Superior organizational skills, with attention to detail and efficiency

Annual Salary

$55,000-$65,000 USD

Benefits/ Perks

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture

Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.