Client Relationship Manager

FoodHealth Company (formerly bitewell); Cincinnati (OH); Remote; USD 145,000 - 160,000; Full time

Job summary

FoodHealth Company is seeking a Client Relationship Manager to help build their client success function from the ground up. This remote role will focus on establishing key relationships with enterprise clients, ensuring the successful adoption of innovative food health technology, and driving growth through exceptional client experiences.

Benefits

Health, Dental & Vision Insurance

Employee Assistance Program

Monthly Food Stipend

Unlimited PTO

Qualifications

• Exceptional communication skills and executive presence.
• Track record of building strong client relationships.
• Ability to navigate complex client situations.

Responsibilities

• Own key client relationships and ensure successful adoption of the FoodHealth Score API.
• Create onboarding frameworks and success playbooks.
• Gather client feedback and advocate for their needs internally.

Skills

Communication

Customer Success

Relationship Building

Problem Solving

Job description

At the FoodHealth Company (formerly bitewell), we’re not building another food app — we’re on a mission to fundamentally change the way the world eats. Our vision? A world without diet-related disease. And with $7.5M in Series A funding led by Reach Capital and Ulu Ventures, we’re poised to make it happen.

Our flagship product, the FoodHealth Score, is the most widely distributed retail nutrition rating in the U.S., providing an instant reflection of the nutritional quality of any food — already live in Kroger stores like King Soopers, Ralphs, and Harris Teeter. We believe wellness should be accessible to every family in every zip code, and we’re building the infrastructure to make that possible.

Client Relationship Manager

FoodHealth Company is looking for a Client Relationship Manager to join our mission-driven startup and help build our client success function from the ground up. You'll be instrumental in establishing the foundation for how we deliver value to our enterprise clients while directly managing key relationships that drive our growth. We're seeking an entrepreneurial professional who is ready to dive deep into client success at a fast-paced startup and is passionate about delivering exceptional client outcomes.

About FoodHealth Company

At FoodHealth Company, we’re building a future where every food choice is a health decision. Our proprietary FoodHealth Score is more than just a rating — it’s a new standard in food health evaluation that simplifies complex nutrition science and empowers consumers to make better food choices. Our ambition is to bring this transparency to every grocery shelf, every food brand, every drive through, every cafeteria and every dining table across America.

What You'll Do

• Own Key Client Relationships - serve as the primary point of contact for enterprise clients, building trust with senior decision-makers and ensuring successful adoption of the FoodHealth Score API.
• Build Client Success Processes - create onboarding frameworks, success playbooks, and tracking systems that deliver consistent value and identify growth opportunities with existing clients.
• Be the Voice of the Customer - gather client feedback, advocate for their needs internally, and work cross-functionally with sales, product, and marketing teams to continuously improve the client experience.
  
  

Who You Are

• Next Level Communicator: You have exceptional communication skills and executive presence, with the ability to build credibility and trust with C-level executives and senior decision-makers at enterprise organizations.
• Growth-Minded: You're excited about building something from the ground up and thrive in ambiguous, fast-paced environments where you can make a direct impact on company growth. You can work in fast paced environments and understand the unique challenges and opportunities of early-stage companies.
• Customer-Centric: You're genuinely passionate about customer success and have a track record of building strong client relationships that drive retention and growth.
• Scrappy: You find creative solutions with limited resources and can navigate complex client situations with confidence.
• Mission-Aligned: You're passionate about improving health outcomes through food and technology.
  
  

Why FoodHealth Company?

• We’re building technology that could fundamentally change how people eat and live.
• Our ambition is to see the FoodHealth Score on every food product, menu, and grocery shelf in America.
• Our culture values boldness, intellectual curiosity, and a hands-on approach.
• We’re looking for someone who can bring their authentic self to work, engage in thought-provoking discussions, and contribute to our mission with both expertise and enthusiasm.
  
  

Additional Details

Location: Remote, but must be located near a major US airport.

Travel: Must be able travel to client meetings. Current travel demands are low (1 to 2x per month) but could increase as more clients are onboarded.

Reports to: Chief Commercial Officer

Compensation: $145K - $160K + Bonus + Equity

Benefits: Health, Dental & Vision Insurance, Employee Assistance Program, Monthly Food Stipend, Unlimited PTO

FoodHealth Company celebrates diversity and is committed to building an inclusive environment for all. We’re an equal opportunity employer and encourage candidates from all backgrounds to apply and bring their authentic selves to our team as we work together to revolutionize how people make food choices.

Compensation Range: $145K - $160K