Client Relationship Management Analyst

Pearson; Montgomery (AL); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance the visibility of their PTE suite of tests in higher education institutions. This remote role involves building strong relationships, executing tactical plans, and supporting universities through workshops and seminars. The ideal candidate will have strong communication and sales skills, with a proactive approach to relationship management and a willingness to travel.

Qualifications

• Experience in stakeholder relationship building for commercial benefits.
• Success in a sales role.
• Proficiency with CRM systems.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff.
• Deliver presentations via conferences and webinars.

Skills

Communication

Sales

Relationship Building

Organizational Skills

Influencing

Tools

CRM Systems

Office Tools

Job description

Join to apply for the Client Relationship Management Analyst role at Pearson.

Continue with Google

2 days ago Be among the first 25 applicants

The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will also collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and will provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Note: No relocation packages are offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university relationships and demonstrate benefits of the PTE portfolio.
4. Connect with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Showcase the PTE portfolio at industry events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitors, and Pearson products.
9. Collaborate with sending regions to grow US-bound test takers.
10. Support universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations via conferences, webinars, and social platforms.
13. Understand market dynamics and how our value proposition benefits customers.
14. Prioritize customer needs and promote teamwork.

Key Requirements

• Effective communication skills.
• Strong oral, written, and presentation skills.
• Experience in stakeholder relationship building for commercial benefits.
• Influencing skills and credibility.
• Success in a sales role.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and driven.
• Adaptability in a changing environment.
• Proficiency with CRM systems and Office tools.

Desirable

• Knowledge of English assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.

Salary ranges from $55,000 to $60,000, influenced by experience and location. The role may include a sales incentive plan. Benefits details are available.

About Pearson

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and equal opportunity employment.