Client Relationship Coordinator - Private Wealth

Umb Bank; Rockford (IL); On-site; USD 37,490 - 54,700; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Tuition reimbursement

Job summary

Umb Bank in Rockford, Illinois is seeking an experienced individual contributor to serve as a client relationship coordinator for Private Wealth Management clients. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks effectively.

The ideal candidate holds a Bachelor’s degree and has applicable experience in financial services. The position offers a competitive salary range of $37,490 - $54,700 based on qualifications and experience, alongside competitive benefits including health insurance and a 401(k) matching program.

Responsibilities

• Deliver on standards of care for Private Wealth Management clients.
• Drive client engagement throughout their journey.
• Maintain and update Salesforce CRM for all client activities.

Skills

Strong interpersonal skills

Attention to detail

Highly organized

Client experience mindset

Ability to work independently

Adapting to changing information

Exceptional written communication

Education

Bachelor’s degree in a relevant field

Job description

Duties & Responsibilities

Type of Role: Individual contributor, experienced

Area of Responsibility and Purview: Deliver on standards of care for Private Wealth Management clients

Role Specific Job Duties

• Serve as client relationship coordinator for a limited number of clients
• Support resource to other client relationship coordinators on team, providing leverage to execute on tasks and responsibilities

Function Specific Job Duties

• When assigned client relationships, drive important touchpoints of engagement throughout each client’s journey
• Ensure all minimum standards of care are achieved across client relationships assigned
• Execute on the client engagement plan, by maintaining schedule of client meetings and proactive touch points
• Assist with advice team preparation and follow-up activities for client meetings, as necessary
• Help manage the proactive outreach to clients by advisors, trust officers, portfolio managers and financial planners
• Ensure clients have a positive service experience that always exceeds their expectations
• Maintain and update Salesforce CRM for all client activities and events
• Ensure adherence to corporate policy, operational policy, and regulatory guidance
• Manage client event requests and event planning
• Other duties as assigned

Requirements

MINIMUM:

• Bachelor’s degree in relevant field or combination of education and experience that provides and equivalent background

PREFERRED:

• Applicable experience within Financial Services

Knowledge & Skills

MINIMUM:

Job Skills:

• Great communicator with strong interpersonal skills
• Attention to detail, yet ability to grasp big picture
• Highly organized and can effectively multi-task
• Able to balance a client experience mindset when managing and controlling business risks
• Ability to work independently, collaborating with others to accomplish client objectives
• Ability to adapt to changing information and business needs
• Demonstrated ability to learn and communicate complex and detailed information
• Organize and prioritize activities to ensure completion within established deadlines
• Exceptional written communication

Work Environment

• Type: Office Centric (60% In Office)
• Location: Various Private Wealth Office Locations

Compensation Ranges

US Employees in California, Washington DC, New Jersey, and New York: $41,060 - $59,760

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $37,490 - $54,700

US Employees in all other states not listed above: $33,920 - $49,650

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

EEO Statement

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.