Client Relationship Coordinator

AUVSI — Association for Uncrewed Vehicle Systems International; Arlington (VA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

AUVSI — Association for Uncrewed Vehicle Systems International is seeking a proactive Client Relationship Coordinator to support contract workflows, track deliverables, and assist outbound marketing efforts. The role focuses on maintaining Salesforce data accuracy, coordinating contracts, and advancing member engagement for internal teams and external partners.

The ideal candidate will draft proposals, manage signatures, generate invoices, and maintain various trackers.

Qualifications

• Bachelor’s degree in business administration, communications, marketing or related field.
• 2–3 years of professional office experience; association environment a plus.
• Highly detail-oriented with strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Draft proposals and contracts for Business Development team review.
• Manage contract signature process; file finalized contracts on SharePoint.
• Fulfill contract obligations by activating agreements and collecting deliverables.
• Generate and send invoices for completed contracts.
• Pull Salesforce pipeline reports to support sales activities.
• Create and maintain Salesforce campaigns and dashboards.

Skills

Detail-oriented

Organizational skills

Communication skills

Problem solving

Self-starter

Team collaboration

Education

Bachelor’s degree in business administration, communications, marketing or related field

Tools

Microsoft Office

Excel

Salesforce

Job description

The Opportunity

The Association is seeking a proactive and highly organized individual to join our team as a Client Relationship Coordinator. In this role, they will support contract workflows, track deliverables, contribute to outbound marketing activities, and maintain critical sales and engagement data. This position plays a key role in creating a seamless experience for both internal stakeholders and external partners by coordinating contract processes, ensuring Salesforce data accuracy, assisting with marketing initiatives, and advancing member engagement efforts.

Essential Job Functions

• Draft proposals and contracts for Business Development team review.
• Manage contract signature process; file finalized contracts on SharePoint.
• Fulfill contract obligations by activating agreements and collecting deliverables.
• Generate and send invoices for completed contracts.
• Collect and file contracts for Industry Development activities.
• Update internal trackers, including Media Kit and Events trackers.
• Request invoices from Accounts Receivable for advertising and event-related items.
• Collect and organize deliverables for Media Kit and Events.
• Pull Salesforce pipeline reports to support sales activities.
• Create and maintain Salesforce campaigns and dashboards.
• Lead Salesforce cleanup projects, including duplicate removal, old record cleanup, and data updates.
• Update Industry Development/Membership standard operating procedures.
• Pull, format, distribute, and save outbound marketing click reports.

Partnership Support

• Collect and file contracts related to partnerships.
• Collect deliverables tied to partnership agreements.

Membership/Engagement Support

• Update trackers for Membership, Partnerships, and Engagement activities.
• Schedule engagement calls and pull engagement reports.
• Collect deliverables related to Engagement programs.
• Support the "New Member Monday" initiative.
• Manage the membership inbox, including complex task ownership and handling escalated membership issues.

Qualifications

• Bachelor’s degree in business administration, communications, marketing or other related degree.
• 2–3 years of professional office experience or an equivalent combination of education and experience. Prior experience in an association environment is a plus.
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities effectively.
• Motivated self-starter with excellent problem-solving abilities and an independent, solutions-focused mindset.
• Comfortable following direction while also identifying opportunities for process improvements.
• Strong technology skills, with proficiency in Microsoft Office Suite, especially Excel; experience with Salesforce or similar CRM systems is a plus.
• Excellent written and verbal communication skills with a collaborative, team-oriented approach.
• Ability to maintain data quality, support marketing initiatives, and drive engagement efforts with internal and external stakeholders.
• Must be able to communicate clearly and effectively via phone, video conference, and/or in-person meetings.

Supervision

• None.
• Arlington, VA - Hybrid
• Willing to travel up to 5% of the time.

Physical Requirements

• While performing the duties of the job, the employee is occasionally required to stand, sit, walk, reach, stretch, and manual dexterity. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to maintain focus and attention to detail in a standard office environment or while working remotely.
• While performing the duties of this job, the employee may be asked to lift objects up to 15 lbs.

Equal Employment Opportunity (EEO)

As we lead our industry to new heights, our core values keep us grounded. They describe the shared beliefs and commitments that bring us together and make us a powerful advocate for autonomous technology. When we operate from our values, they inspire our daily actions, including the way we work with each other and the way we serve our members. AUVSI is an equal opportunity employer. We are committed to providing an inclusive and welcoming environment for all members of our team, partners, and members. We do not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.