Member Relationship Coordinator

Aston Carter; Arlington (VA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

PTO / Paid time off

Hybrid work environment

Job summary

Aston Carter is seeking a Member Relationship Coordinator in Arlington, VA for a hybrid schedule (3 days in office, 2 days remote). The role focuses on onboarding new members, managing dues and data, and serving as a primary contact for member inquiries.

Responsibilities include managing dues processes, data collection projects, and maintaining NetFORUM records with cross-team collaboration. A Bachelor's degree and strong MS Office skills are required.

Qualifications

• 2+ years of experience with association member outreach and problem solving.
• Experience with association membership databases; NetFORUM familiarity preferred.
• Bachelor's degree.
• Strong customer service orientation for members.
• Accurate data entry and detailed record-keeping.
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong interpersonal skills and teamwork.
• Excellent verbal and written communication.
• Ability to prioritize and manage multiple tasks.
• Attention to detail and data accuracy.

Responsibilities

• Support onboarding for new memberships via organizational research, database updates, and member communication.
• Manage dues process: monitor payments, track delinquent accounts, recover timely payments.
• Respond to dues inquiries, provide estimates, adjust dues, and update member data.
• Oversee annual data collection projects and ensure timely submissions.
• Respond to member inquiries and escalate issues as needed, tracking progress.
• Process member data requests for directory and lists in a timely manner.
• Assist with NetFORUM data clean-up and test new functionality.
• Enter and update membership data to maintain accuracy and completeness.
• Draft professional correspondence for members and candidates.
• Develop expertise in membership processes and improve workflows.
• Coordinate twice-yearly staff visits to co-ops and report outcomes.
• Lead annual Member Decal project with Communications team and printer.
• Coordinate staff volunteer sign-ups for meetings and events.
• Collaborate with internal teams to support membership initiatives.

Job description

Job Title: Member Relationship Coordinator

Schedule: Hybrid 3 days in office 2 days remote

Job Description

The Member Relationship Coordinator supports the full membership lifecycle by onboarding new members, managing dues and data processes, and serving as a primary point of contact for member inquiries. This role maintains accurate membership records, coordinates key member-facing projects and events, and collaborates with internal teams to enhance the overall member experience.

Responsibilities

• Support the onboarding process for new memberships by conducting organizational research, managing historical files, updating databases, and communicating with new members throughout their onboarding journey.




• Manage the member dues process, including monitoring payments, tracking delinquent accounts, and conducting recovery efforts to ensure timely payment of membership dues.




• Respond to member inquiries regarding dues, including calculating and providing dues estimates, addressing requests for dues adjustments, and handling revisions to member data and other dues-related projects.




• Oversee annual data collection projects from members, ensuring that all information is accurate, complete, and submitted within required timelines.




• Receive, review, and respond directly to member inquiries, identifying issues that require escalation and routing them appropriately while tracking progress to ensure timely resolution and closure.




• Respond to internal and external requests for membership data, including directory and list requests, in a timely and accurate manner.




• Support departmental efforts to maintain accurate member records in NetFORUM by performing data clean‑up activities, documenting common processes, and assisting with testing new system functionality.




• Consistently enter and update all aspects of membership data in NetFORUM to maintain data accuracy, integrity, and completeness.




• Independently prepare professional correspondence to members and membership candidates on behalf of the Membership Department.




• Develop subject matter expertise in membership and departmental processes, proactively identifying opportunities to improve workflows, documentation, and reporting.




• Manage twice‑yearly staff visits to co‑ops, including coordinating and communicating with co‑ops and staff, developing agendas, overseeing program logistics, closing out projects, and reporting on outcomes and follow‑up needs to membership leadership.




• Lead the annual Member Decal project by initiating collaboration with the Communications team, facilitating the judging process, coordinating design services, and managing member mailings with the printer.




• Lead member‑facing processes related to staff volunteer participation in meetings and conferences, including coordinating and disseminating staff volunteer sign‑ups for all meetings and events.




• Collaborate effectively with internal teams to support membership initiatives and ensure a consistent, high‑quality experience for all members.

Essential Skills

• 2 or more years of experience with association member outreach, membership recruiting, and problem solving.




• Experience working with association membership databases, with familiarity in NetFORUM strongly preferred.




• Bachelor's degree.




• Proven customer service experience with a strong member service orientation.




• Demonstrated ability to perform accurate data entry and maintain detailed administrative records.




• Proficiency in Microsoft Office tools, including Excel, Word, Outlook, and PowerPoint.




• Strong interpersonal skills and the ability to work effectively in a team environment.




• Exceptional verbal and written communication skills, with the ability to communicate clearly and precisely.




• Ability to prioritize, manage, and follow through on multiple tasks and projects simultaneously.




• Strong attention to detail and commitment to maintaining accuracy in records and reporting.

Additional Skills & Qualifications

• Experience using NetFORUM or similar association management systems.




• Ability to manage competing deadlines and multiple projects at various stages of development using effective organizational skills.




• Ability to build and maintain positive relationships with members, colleagues, and external partners.




• Resourceful, responsive, and respectful approach when interacting with others and resolving issues.




• Ability to provide consistent follow‑up and ensure closure on member and project‑related tasks.




• Ability to effectively interact with a diverse membership, internal employees, and vendors.




• Comfort using standard office equipment such as computers, copiers, printers, and fax machines.




• Strong problem‑solving skills and willingness to improve processes, documentation, and reporting over time.

Work Environment

This is a full‑time role working 40 hours per week, Monday through Friday, typically from 8:00 a.m. to 5:00 p.m. The position operates in a hybrid work environment, requiring reliable internet access and the ability to work independently while collaborating virtually with team members. The role involves extensive use of Microsoft Office applications and an association membership database such as NetFORUM. The organization offers attractive benefits upon conversion to a permanent position, and promotes a collaborative, member‑focused culture that values accuracy, responsiveness, and high‑quality service.

Job Type & Location

This is a Contract to Hire position based out of Arlington, VA.

Pay and Benefits

The pay range for this position is $60000.00 - $70000.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long‑term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Arlington,VA.

Application Deadline

This position is anticipated to close on Aug 27, 2026.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.