Client Relationship Banker — Growth, Solutions & Service

Bank of America; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring a client-facing professional to educate clients in-lobby and assist with transactions via self-service options such as mobile, online banking, or ATM. You will process cash transactions accurately and build deep conversations to connect clients with financial solutions.

You will grow your knowledge across small business, lending, and investments, while managing center traffic, appointments, and outbound calls to deliver an outstanding client experience.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to get things done and build relationships.
• Displays passion, commitment and drive to deliver an experience that improves clients' financial lives.
• Able to learn and adapt to new information and technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is hiring a client-facing professional to educate clients in-lobby and assist with transactions via self-service options such as mobile, online banking, or ATM. You will process cash transactions accurately and build deep conversations to connect clients with financial solutions.

You will grow your knowledge across small business, lending, and investments, while managing center traffic, appointments, and outbound calls to deliver an outstanding client experience.