Client Relationship Banker & Digital Banking Advisor

NBMBAA; Concord (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Pay transparency

Job summary

Bank of America in Concord, CA is seeking a customer-focused team member to engage clients in the lobby and guide them through self-service banking options. You will accurately process cash transactions and uncover financial needs to connect clients with suitable solutions.

This role trains at a central center and may relocate within reasonable commuting distance as needed. The ideal candidate demonstrates strong communication, collaboration, and problem-solving skills, with a commitment to

Qualifications

• Enthusiastic, self-motivated with strong results focus.
• Ability to learn and adapt to new information and platforms.
• Capable of educating clients on self-service banking.
• Strong communication and relationship-building skills.
• Experience in cash handling and sales is a plus.

Responsibilities

• Engage clients in lobby to assist with transactions using self-service tools.
• Process cash transactions accurately and efficiently.
• Build relationships to understand client needs and connect to solutions.
• Maintain risk culture and regulatory compliance in daily activities.
• Manage center traffic, appointments and outbound calls efficiently.
• Drive the client experience and ensure high service quality.
• Handle cash responsibilities and support colleagues as needed.

Skills

Enthusiastic self-starter

Collaboration

Client focus

Effective communicator

Learn and adapt

Self-service education

Critical thinking

Time management

Flexibility with hours

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, business administration, or finance)

Tools

ATM

Online Banking

Mobile Banking

Job description

Bank of America in Concord, CA is seeking a customer-focused team member to engage clients in the lobby and guide them through self-service banking options. You will accurately process cash transactions and uncover financial needs to connect clients with suitable solutions.

This role trains at a central center and may relocate within reasonable commuting distance as needed. The ideal candidate demonstrates strong communication, collaboration, and problem-solving skills, with a commitment to