Client Relationship Banker: Build Financial Futures

Bank of America; Dedham (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused role in our banking center. The position involves engaging lobby clients, educating them on self-service banking options, and efficiently handling cash transactions.

You will build relationships to understand financial goals and link clients to suitable solutions, while working within bank processes and regulatory guidelines. The role requires strong communication, adaptability, and problem-solving skills, with a willingness to

Qualifications

• Strong work ethic and client-focused mindset.
• Ability to learn new information and technology platforms.
• Experience in identifying solutions for clients.
• Willingness to work weekends and extended hours.
• Knowledge of self-service banking platforms such as ATM/online/mobile banking.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service banking.
• Process cash transactions accurately and efficiently.
• Develop deep conversations to understand financial goals and connect to solutions.
• Build relationships to meet clients' financial needs.
• Follow established processes and comply with laws and regulations.
• Drive the client experience and manage center traffic and appointments.
• Collaborate with bank experts in small business, lending, and investments.

Skills

Customer service

Communication

Time management

Problem solving

Adaptability

Relationship building

Sales mindset

Teamwork

Attention to detail

Education

Bachelor's degree or related associate degree

Job description

Bank of America in the United States is seeking a client-focused role in our banking center. The position involves engaging lobby clients, educating them on self-service banking options, and efficiently handling cash transactions.

You will build relationships to understand financial goals and link clients to suitable solutions, while working within bank processes and regulatory guidelines. The role requires strong communication, adaptability, and problem-solving skills, with a willingness to