Client Relationship Banker

NBMBAA; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is currently seeking a customer-focused Teller to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately and efficiently. The role requires deep conversations to understand clients' financial priorities and connect them to suitable solutions.

You will build client relationships, follow banking protocols, and support operations while delivering a high-quality client experience.

Qualifications

• Energetic self-starter with a strong work ethic and results focus.
• Excellent relationship-building to meet client needs.
• Clear communication and ability to explain banking options.
• Ability to learn new technology and platforms.
• Strong time management and adherence to regulations.
• Weekend/extended hours availability.
• Customer-focused approach to enhance client experience.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

High School Diploma or GED

Job description

Bank of America is currently seeking a customer-focused Teller to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately and efficiently. The role requires deep conversations to understand clients' financial priorities and connect them to suitable solutions.

You will build client relationships, follow banking protocols, and support operations while delivering a high-quality client experience.