Client Relationship Associate

Cozen O'Connor; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Cozen O'Connor is seeking a Relationship Associate to support family office clients and the Family Office Services team in daily account administration, payments, reporting, and operational coordination. The role partners with Relationship Managers and Trust Administrators to deliver excellent service and drive process improvements.

The ideal candidate will have a strong attention to detail, adapt quickly in a dynamic environment, and demonstrate ownership while growing into future leadership

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 2–5 years of experience in family office, trust, wealth management, banking, fiduciary administration, or financial operations.
• Experience with account administration, payment processing, client reporting, or operational support.
• Strong technology aptitude; experience with AgilLink is preferred.
• Ability to manage multiple priorities in a dynamic environment.
• Experience leading projects, coordinating initiatives, or mentoring others is a plus.

Responsibilities

• Administer and maintain client accounts and records across internal and external systems.
• Process account openings, closures, ownership changes, maintenance requests, and other account servicing activities.
• Resolve account exceptions and operational issues while supporting audits, reviews, and special servicing requests.
• Coordinate vendor onboarding, including W-9 collection, record setup, and payment documentation.
• Process wire, ACH, check, and deposit transactions accurately and on time.
• Review and validate payment instructions, perform Positive Pay controls, and follow approval workflows and internal control procedures.
• Maintain documentation and ensure compliance with operational policies and cash movement controls.
• Provide operational support to Relationship Managers, Trust Administrators, and internal partners.
• Prepare and distribute client and operational reports while validating and reconciling data.
• Respond to requests promptly, communicate status updates, and resolve reporting discrepancies.
• Identify opportunities to improve operational processes, efficiency, and client service.
• Support system implementations, testing, process documentation, and operational initiatives.
• Collaborate across teams to coordinate workflows, manage priorities, and support special projects.
• Contribute to standardized procedures and perform other duties as assigned.
• Perform other duties and special assignments as needed to support departmental and organizational objectives.

Job description

Job Description

The Relationship Associate plays a critical role in supporting family office clients and the day-to-day operations of the Family Office Services team. The position combines client administration, account servicing, payment execution, reporting support, and operational coordination while partnering closely with Relationship Managers, Trust Administrators, and other business partners to deliver exceptional service and operational excellence.

This position is ideal for a highly adaptable professional who thrives in a dynamic environment, embraces change, and seeks opportunities to improve processes and service delivery. As the Family Office platform continues to evolve, this individual will have opportunities to expand their responsibilities, support multiple service teams, lead initiatives, and influence operational best practices. The successful candidate will demonstrate strong ownership, sound judgment, and the potential to grow into future leadership opportunities.

Responsibilities

Account Administration & Client Operations

• Administer and maintain client accounts and records across internal and external systems.
• Process account openings, closures, ownership changes, maintenance requests, and other account servicing activities.
• Resolve account exceptions and operational issues while supporting audits, reviews, and special servicing requests.
• Coordinate vendor onboarding, including W-9 collection, record setup, and payment documentation.

Payment Processing & Operational Controls

• Process wire, ACH, check, and deposit transactions accurately and on time.
• Review and validate payment instructions, perform Positive Pay controls, and follow approval workflows and internal control procedures.
• Maintain documentation and ensure compliance with operational policies and cash movement controls.

Client Service & Reporting

• Provide operational support to Relationship Managers, Trust Administrators, and internal partners.
• Prepare and distribute client and operational reports while validating and reconciling data.
• Respond to requests promptly, communicate status updates, and resolve reporting discrepancies.

Process Improvement & Collaboration

• Identify opportunities to improve operational processes, efficiency, and client service.
• Support system implementations, testing, process documentation, and operational initiatives.
• Collaborate across teams to coordinate workflows, manage priorities, and support special projects.
• Contribute to standardized procedures and perform other duties as assigned.
• Perform other duties and special assignments as needed to support departmental and organizational objectives.

Success Factors

The Ideal Candidate

• Demonstrates exceptional attention to detail, accountability, and sound judgment.
• Thrives in a fast-paced environment with changing priorities.
• Takes initiative to solve problems and improve processes.
• Communicates effectively and builds strong cross-functional relationships.
• Maintains confidentiality when handling sensitive client and financial information.
• Shows leadership potential through collaboration, ownership, and a willingness to take on increasing responsibility.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 2–5 years of experience in family office, trust, wealth management, banking, fiduciary administration, or financial operations.
• Experience with account administration, payment processing, client reporting, or operational support.
• Strong technology aptitude; experience with AgilLink is preferred.
• Ability to manage multiple priorities in a dynamic environment.
• Experience leading projects, coordinating initiatives, or mentoring others is a plus.

The salary range for this role is $60,000 - $75,000 and represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location.

About Us

Known for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Established in 1970, Cozen O’Connor has more than 1,000 attorneys who help clients manage risk and make better business decisions. The firm counsels clients on their most sophisticated legal matters in all areas of the law, including litigation, corporate, and regulatory law. Representing a broad array of leading global corporations and middle market companies, Cozen O’Connor services its clients’ needs through 35 offices across two continents. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The American Lawyer, The Legal 500, and Best Lawyers. Cozen O'Connor is dedicated to excellence and strives to achieve the right results for its clients, no matter how complex or critical the legal challenges.

Cozen O’Connor is committed to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a breadth of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.

Cozen O’Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized.

Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.