Client Relations & Support Specialist

Socket.dev; Honolulu (HI); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Full-family health insurance

20 days paid time off in first year

Job summary

Socket.dev in Honolulu, HI is seeking a Client Relations Coordinator to provide Tier 1 support to clients by phone and email. You will act as the primary liaison between Client Services, brokers, clients, and groups, ensuring smooth communication and timely issue resolution.

The role balances frontline support with back-end coordination, documenting interactions in Salesforce and participating in QA, onboarding, and process improvements to drive client satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint) is essential.
• Minimum two years in customer service or contact center roles.

Responsibilities

• Serve as the first point of contact for client inquiries via phone and email.
• Triaging requests and routing complex issues to the appropriate team.
• Document call outcomes and case details in Salesforce.
• Support onboarding, QA activities, and process improvement initiatives.
• Maintain accuracy and timeliness in admin tasks and client communications.

Skills

Customer service

Communication

Phone support

CRM

Salesforce

Time management

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Salesforce

Job description

Socket.dev in Honolulu, HI is seeking a Client Relations Coordinator to provide Tier 1 support to clients by phone and email. You will act as the primary liaison between Client Services, brokers, clients, and groups, ensuring smooth communication and timely issue resolution.

The role balances frontline support with back-end coordination, documenting interactions in Salesforce and participating in QA, onboarding, and process improvements to drive client satisfaction.