Client Relations Support Associate

CommonSpirit Health at Home; Centennial (CO); On-site; USD 32,000 - 47,000; Full time

Job summary

CHI Health at Home is seeking a Client Registration Support Associate to support Home Health and Hospice. You will process physician orders, handle documents for physician signatures, and communicate effectively to reflect quality and client focus.

The role requires confidentiality of HIPAA-protected information, strong customer service skills, and the ability to build strong referral-source relationships while ensuring accurate documentation and timely follow-up.

Qualifications

• Minimum two years of customer service experience required.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality of HIPAA-protected health information.

Responsibilities

• Processes approved physician orders.
• Delivers and picks up documents that need physician signatures for identified accounts.
• Presents products and services to convey quality and understanding of customer requirements.
• Promotes open information flow and education in home care or hospice goals.
• Completes and submits required documentation accurately and timely.
• Maintains accurate files on key referral sources to support client and branch relationships.
• Tracks physician signature documents using standard management software.
• Follows up on items needed in support.

Skills

Customer service

Communication skills

HIPAA knowledge

Education

High School diploma or equivalent

Job description

Job Summary and Responsibilities

At CHI Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Support Associate you’ll engage in a range of exciting responsibilities for Home Health and Hospice, including:

• Processes approved physician orders.


• Delivers and picks up up documents that need to be signed by a physician for identified accounts.


• Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements.


• Promotes an open flow of information and education in support of home care and/or hospice goals.


• Completes and submits all required documentation in an accurate and timely manner.


• Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.


• Tracks documentation requiring a physician’s signature using organization standard document management software and processes.


• Follows up on items needed in support.

Job Requirements

• High School diploma or equivalent is required.


• Minimum of two years customer service experience required.


• Minimum of one year of medical office experience preferred.


• Excellent communication skills, both verbal and written are required.


• Must possess the ability to maintain confidentiality of HIPAA protected health information that adheres to the Corporate Compliance Program.

Where You’ll Work

CHI Health at Home is a full-service health care organization that believes the best place for our patients to heal is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Pay Range

$23.00 – $34.03 /hour

We are an equal opportunity/affirmative action employer.