Client Registration Coordinator I

CommonSpirit Health at Home; Loveland (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A home care organization is seeking a Client Registration Coordinator I. This role involves handling patient registrations and insurance verifications while providing exemplary service to patients and referral sources. Candidates should have a High School Diploma, strong customer service skills, and a good understanding of insurance payer verification. The role offers remote work eligibility for approved states.

Qualifications

• Candidates must reside in one of the approved remote worker states.
• Minimum of Two Years Customer Service Experience.
• One year of relevant experience in a professional setting, preferably in reimbursement, insurance verification.

Responsibilities

• Acts as initial service ambassador to referral sources, providing high-quality service.
• Responsible for the initial entry, verification, and maintenance of patient information.
• Processes insurance verifications and verifies eligibility with Medicare, Medicaid, etc.

Skills

Strong insurance payer verification skills

Customer service

Education

High School Diploma or Equivalent

Associate's degree or equivalent

Job description

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Overview

CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a Client Registration Coordinator, you’ll ensure the entry of referrals and payor verification is completed and assist other team members to facilitate the insurance process.

Responsibilities

• Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.
• Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable software programs.
• Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed.
• Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs.
• Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.
• Answers, via telephone and e-mail, insurance questions for home health staff.
• Assists coordinators and other staff by responding timely to requests for information.
• Communicates effectively and courteously with referral sources, patients, their family members and staff.
• Interacts with all management staff in a professional, effective manner to facilitate problem resolution.
• Consults with management on areas of concern or outside of authority level.
• Maintains confidentiality of information of the department.
• All other duties as assigned.

Qualifications

• Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.
• High School Diploma or Equivalent.
• Associates degree or equivalent or any equivalent combination of education and experience preferred.
• Minimum of Two Years Customer Service Experience and One year of relevant experience in a professional setting, preferably in reimbursement, insurance verification required.
• Must have strong insurance payor verification skills

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.