Client Relations Specialist - Insurance Team

Scottqueenagency; Batavia (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Scott Queen - State Farm Agent in Batavia, IL is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the insurance agency. You will be the face of the office, handling inquiries, resolving issues, and helping clients with policy information and service requests.

The role emphasizes attention to detail, teamwork, and a proactive, customer-focused approach.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

High-stress handling

Job description

Scott Queen - State Farm Agent in Batavia, IL is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the insurance agency. You will be the face of the office, handling inquiries, resolving issues, and helping clients with policy information and service requests.

The role emphasizes attention to detail, teamwork, and a proactive, customer-focused approach.