Client Relations Specialist - Growth & Onboarding

Rad Marketing Agency; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Advancement opportunities

Team-focused culture

Hands-on client operations

Job summary

Rad Marketing Agency in Phoenix is seeking a Client Relations Associate to be the primary contact for our clients, nurture long-term relationships, and ensure exceptional service across projects. You will respond to questions, educate clients on solutions, support onboarding, coordinate with internal teams, and help drive retention and growth in a fast-paced, collaborative environment.

This role emphasizes clear communication, ownership, and proactive problem-solving, offering hands-on

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service or client-facing experience preferred.
• Ability to work independently and collaboratively.
• Professional demeanor with strong problem-solving skills.
• Adaptability in a fast-paced environment.

Responsibilities

• Develop and maintain strong relationships with new and existing clients
• Respond to customer questions and provide timely support
• Educate clients on products, services, and available solutions
• Assist with onboarding new customers and managing client accounts
• Coordinate with internal departments to ensure client needs are met
• Resolve customer concerns professionally and efficiently
• Monitor client feedback and identify opportunities for improvement
• Support business growth through customer retention and relationship building

Skills

Verbal and written communication

Organizational skills

Customer service experience

Independent and collaborative work

Professional demeanor

Adaptability

Job description

Rad Marketing Agency in Phoenix is seeking a Client Relations Associate to be the primary contact for our clients, nurture long-term relationships, and ensure exceptional service across projects. You will respond to questions, educate clients on solutions, support onboarding, coordinate with internal teams, and help drive retention and growth in a fast-paced, collaborative environment.

This role emphasizes clear communication, ownership, and proactive problem-solving, offering hands-on