Client Relations Specialist

Sonitrol | Pacific West Security | Silicon Valley & Utah; San Jose (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Medical, dental, and vision insurance options

Paid holidays and vacation time

Supportive team environment

Job summary

Sonitrol in San Jose is seeking a Client Relations Specialist. This fully on-site role involves building relationships with clients, resolving service issues, and delivering product training. The ideal candidate should have strong communication skills, be organized, and have a customer-first mindset. Benefits include mileage reimbursement, medical, dental, and vision insurance options, along with opportunities for growth within the company. Join a trusted name in verified security services for businesses!

Qualifications

• Prior customer service or account management experience is a plus.
• Valid driver’s license and reliable personal vehicle required.
• Must reside within approximately 25 miles of San Jose.

Responsibilities

• Be the primary point of contact for an established client base.
• Resolve service issues and complex concerns confidently.
• Identify client needs and match them with solutions.
• Demonstrate products and deliver hands-on training.
• Onboard new clients smoothly and support existing ones.
• Maintain accurate account records and communicate effectively.

Skills

Strong communicator

Organized self‑starter

Customer‑first mindset

Comfortable with technology

Reliable and punctual

Job description

For over 60 years, Sonitrol has been one of North America’s most trusted names in verified electronic security — protecting businesses and schools with a combination of cutting‑edge technology and real human expertise. We don’t just sell security; we build lasting partnerships with our clients. Our team is the reason clients stay with us for decades.

Why This Role?

This isn’t a call center job or a desk‑bound position. As a Client Relations Specialist, you’ll be out in the field — the face of Sonitrol — building genuine relationships with business owners and decision‑makers across San Mateo and Santa Clara Counties. If you thrive on variety, love solving problems, and want a role where your work actually makes a difference, this is it.

What You’ll Do

• Be the primary point of contact for an established client base, visiting accounts regularly and building trusted, long‑term relationships
• Resolve service issues and complex concerns with confidence and professionalism
• Identify client needs and match them with the right products and solutions — including upsell and cross‑sell opportunities
• Demonstrate products and deliver hands‑on training so clients get maximum value from their systems
• Onboard new clients smoothly and support existing ones with ongoing education
• Maintain accurate account records and communicate effectively with internal teams to ensure seamless service
• Escalate issues quickly and advocate for clients internally when needed

What We’re Looking For

• Strong communicator — confident in person, over the phone, and in writing
• Organized self‑starter who can manage a varied schedule and prioritize independently
• Customer‑first mindset with a genuine desire to help people
• Comfortable learning new technology and database systems
• Reliable, punctual, and professional
• Prior customer service or account management experience is a plus
• Valid driver’s license and reliable personal vehicle required — mileage reimbursement provided
• Must reside within approximately 25 miles of San Jose

Please note: This is a fully on‑site, field‑based position. Remote work is not available.

What You’ll Get

• Mileage reimbursement for all client travel
• Medical, dental, and vision insurance optionsPaid holidays and vacation time
• A supportive team environment with room to grow
• The stability of joining a company with 60+ years in business

A Note on Growth

Sonitrol of Silicon Valley promotes from within and invests in its people. This role is a strong foundation for a longer career in account management, sales, or operations — and we’re looking for someone who wants to build something here, not just fill a seat.

Ready to Apply?

If you’re a people person who takes pride in delivering exceptional service and wants to be part of a company with real staying power, we’d love to hear from you.