Client Relations Lead — Remote, Growth & Impact

Moss Adams LLP; Lubbock (TX); Hybrid; USD 77,000 - 125,000; Full time

Benefits offered by this job

Flexible remote work

Volunteer days

Clear opportunities for advancement

Job summary

Moss Adams LLP in Lubbock, TX is seeking a Client Relations Manager to help shape service delivery and strengthen client connections. The role focuses on identifying process gaps, producing actionable metrics, and coordinating response efforts across leadership.

You will manage end-to-end incidents, prepare reports, and present findings to stakeholders. Flexibly remote options are available, and there are opportunities for advancement.

Qualifications

• Detail-oriented with a strong emphasis on accuracy.
• Proven judgment in conflict resolution when standard solutions don’t fit.
• Ability to operate effectively under tight deadlines and competing priorities.
• Comfort presenting ideas and results to stakeholders at all levels.

Responsibilities

• Identify gaps in current procedures and recommend fixes.
• Keep leadership informed with actionable metrics and data.
• Lead incidents from initiation to resolution.
• Prepare reports, summaries, and leadership presentations.
• Juggle technical priorities with business needs without sacrificing important work.

Skills

Detail-oriented

Conflict resolution

Deadline pressure

Stakeholder communication

Job description

Moss Adams LLP in Lubbock, TX is seeking a Client Relations Manager to help shape service delivery and strengthen client connections. The role focuses on identifying process gaps, producing actionable metrics, and coordinating response efforts across leadership.

You will manage end-to-end incidents, prepare reports, and present findings to stakeholders. Flexibly remote options are available, and there are opportunities for advancement.