Client Relations Manager

Moss Adams; Lubbock (TX); Hybrid; USD 77,000 - 125,000; Full time

Benefits offered by this job

Flexible remote work

Volunteer days

Clear opportunities for advancement

Job summary

Moss Adams LLP in Lubbock, TX is seeking a Client Relations Manager to help shape service delivery and strengthen client connections. The role focuses on identifying process gaps, producing actionable metrics, and coordinating response efforts across leadership.

You will manage end-to-end incidents, prepare reports, and present findings to stakeholders. Flexibly remote options are available, and there are opportunities for advancement.

Qualifications

• Detail-oriented with a strong emphasis on accuracy.
• Proven judgment in conflict resolution when standard solutions don’t fit.
• Ability to operate effectively under tight deadlines and competing priorities.
• Comfort presenting ideas and results to stakeholders at all levels.

Responsibilities

• Identify gaps in current procedures and recommend fixes.
• Keep leadership informed with actionable metrics and data.
• Lead incidents from initiation to resolution.
• Prepare reports, summaries, and leadership presentations.
• Juggle technical priorities with business needs without sacrificing important work.

Skills

Detail-oriented

Conflict resolution

Deadline pressure

Stakeholder communication

Job description

Help shape what comes next at Moss Adams as a Client Relations Manager working on general that reaches real users. This general role at Moss Adams turns 8 years into $77,000 - $125,000 and turns $77,000 - $125,000 into a stake in what comes next.

Key Responsibilities

• Identify gaps in current procedures and recommend workable fixes
• Keep Moss Adams leadership honest with numbers they can act on
• Run point on general incidents until they're truly resolved
• Prepare reports, summaries, and presentations for review by leadership
• Juggle deeply technical priorities without dropping the ones that matter

What You'll Bring

• Detail-oriented approach with a commitment to accuracy
• Proven Conflict Resolution judgment when the textbook answer doesn't fit
• Track record that proves you can underdog-spirited ship under deadline pressure
• Clear thinking under the kind of pressure Lubbock, TX deadlines bring
• Comfortable presenting ideas to stakeholders at every level

Moss Adams is a refreshingly-candid team based in Lubbock, TX, building products that customers rely on every day. Recognition here is specific and frequent, not saved up for some annual Lubbock, TX ceremony.

We combine $77,000 - $125,000 with flexible remote work, paid volunteer days, and clear opportunities for advancement.

We are filling this Client Relations Manager seat now, with onboarding planned for the near term.