Client Relations & Insurance Support Specialist

Eric Everly - State Farm Agent; Alabama; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Eric Everly - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences within a State Farm agency. You will build relationships, assist with insurance inquiries, and coordinate with the team to anticipate community needs.

The role emphasizes empathetic service, growth potential, and a path for advancement in a supportive office environment. State Farm agents operate as independent contractors, offering a collaborative, customer-centric workplace.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance, eligibility, coverages, policy changes, transfers, and billing clarification.
• Use a customer-focused, needs-based review to educate customers about insurance options.
• Use exemplary communication to meet customer needs while promoting business development.

Skills

Customer service

Empathy

Communication

Problem solving

Job description

Eric Everly - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences within a State Farm agency. You will build relationships, assist with insurance inquiries, and coordinate with the team to anticipate community needs.

The role emphasizes empathetic service, growth potential, and a path for advancement in a supportive office environment. State Farm agents operate as independent contractors, offering a collaborative, customer-centric workplace.