Client Relations & In-Book Sales Pro

Mikesawyer; Ellicott City (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local State Farm agency in Ellicott City seeks a Customer Relations Representative. This role includes providing exceptional service to clients, resolving inquiries, and promoting additional insurance products. Candidates should have strong communication skills and a desire to help others. Prior customer service experience is preferred. The position offers competitive pay, bonus potential, and growth opportunities in a supportive environment.

Qualifications

• Prior customer service, insurance, or sales experience preferred.
• Must be willing to obtain necessary licenses with agency support.

Responsibilities

• Address client inquiries, policy changes, and service requests.
• Conduct routine policy reviews to confirm adequate protection.
• Identify coverage gaps and present additional insurance options.
• Process updates, follow up on claims, and maintain records.
• Collaborate with colleagues to achieve service goals.

Skills

Strong communication

Active listening

Problem-solving

Customer service experience

Sales minded

Attention to detail

Education

Property & Casualty license

Life & Health license

Job description

A local State Farm agency in Ellicott City seeks a Customer Relations Representative. This role includes providing exceptional service to clients, resolving inquiries, and promoting additional insurance products. Candidates should have strong communication skills and a desire to help others. Prior customer service experience is preferred. The position offers competitive pay, bonus potential, and growth opportunities in a supportive environment.