Client Relations & Compliance Specialist

Accentuate Staffing; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A financial organization in Raleigh is seeking an experienced Client Relations Specialist to oversee account processing and ensure compliance. The role involves responding to participant inquiries, resolving discrepancies, and collaborating with staff to maintain service quality. Ideal candidates will have a minimum of 2 years in customer service and hold an associate degree in a relevant field. This position offers opportunities for professional development in a supportive environment.

Qualifications

• 2 years of customer service experience required.
• Strong analytical and problem-solving experience.
• Experience with web-based and cloud-based systems.

Responsibilities

• Oversee daily account transactions and ensure accuracy.
• Monitor and resolve NIGO documents and follow up.
• Research and analyze discrepancies in participant documentation.
• Respond to inquiries from participants via mail, email, and fax.
• Support the Call Center with complex inquiries.
• Partner with staff to ensure public information consistency.
• Assist with enrollment authentication issues in the Admin Portal.
• Support management with additional tasks.

Skills

Customer service experience

Analytical skills

Problem-solving skills

Education

Associate degree in business, communications, accounting, or related field

Job description

A financial organization in Raleigh is seeking an experienced Client Relations Specialist to oversee account processing and ensure compliance. The role involves responding to participant inquiries, resolving discrepancies, and collaborating with staff to maintain service quality. Ideal candidates will have a minimum of 2 years in customer service and hold an associate degree in a relevant field. This position offers opportunities for professional development in a supportive environment.