Client Relations & Billing Specialist

Delta Dental of Oklahoma; Oklahoma City (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

Delta Dental of Oklahoma is seeking a dedicated Client Relations Eligibility Representative to deliver proactive service for employer-sponsored group plans. You will handle billing and eligibility tasks across DDOK databases, meeting goals and promoting electronic service offerings.

The role requires strong communication, data entry accuracy, and insurance licensing readiness within the first year. Travel may be required; a driver’s license is necessary.

Qualifications

• High school diploma or equivalent.
• Excellent written and oral communication skills.
• Typing a minimum of 30 wpm.
• Minimum alpha data entry skills of 5000 ksph.
• Minimum numeric data entry skills of 7000 ksph.
• Oklahoma Insurance License or ability to obtain within first year.
• Minimum one year in a Customer Service related field.
• Basic knowledge of Microsoft Office products.

Responsibilities

• Provide direct and proactive service for employer-sponsored group plan administrators.
• Service billing and eligibility maintenance in DDOK databases.
• Meet set goals and promote DDOK electronic service offerings.
• Maintain high quality of service for internal and external DDOK clients as per DDOK standards.

Skills

Customer service skills

Public speaking

Typing 30 wpm

Alpha data entry 5000 ksph

Numeric data entry 7000 ksph

Microsoft Office proficiency

Driver's license & travel readiness

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Delta Dental of Oklahoma is seeking a dedicated Client Relations Eligibility Representative to deliver proactive service for employer-sponsored group plans. You will handle billing and eligibility tasks across DDOK databases, meeting goals and promoting electronic service offerings.

The role requires strong communication, data entry accuracy, and insurance licensing readiness within the first year. Travel may be required; a driver’s license is necessary.