Associate Account Manager

Delta Dental of Oklahoma; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Delta Dental of Oklahoma is seeking an Assistant Account Manager to support the Account Management Team in renewal activity, billing, and eligibility maintenance. The role emphasizes proactive client outreach and CRM-based activity tracking.

Based in Oklahoma City, OK, the position requires travel across the state and involves 40 hours per week as a full-time role within the DDOK Account Management Team.

Qualifications

• High school diploma or equivalent.
• Excellent written and oral communication skills, including public speaking.
• Typing a minimum of 30 wpm.
• Excellent organizational skills and ability to multi-task with minimal supervision.
• Minimum one year in a Customer Service related field.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• Valid driver's license and willingness to travel.
• Oklahoma Accident and Health Producer License or ability to obtain within 90 days.

Responsibilities

• Provides internal support for the DDOK Account Management Team.
• Assists in renewal activity, billing, and eligibility maintenance.
• Offers proactive service and outreach to clients and brokers to prevent issues.
• Maintains client retention and records in the CRM system.

Skills

Customer service

Communication skills

Microsoft Office

Public speaking

Typing 30 wpm

Education

High school diploma

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join Delta Dental of Oklahoma, the leading dental benefits provider in the State of Oklahoma.

Looking for someone that wants to make a difference.

This position will work 40 hours per week.

This position requires travel throughout the State of Oklahoma. Position will be based in Oklahoma City, OK.

Equal Opportunity Employer - Minority/Female/Disability/Veteran

DUTIES:

The Assistant Account Manager provides internal support for the DDOK Account Management Team. The AAM assists in all areas of renewal activity, billing, eligibility maintenance and account management support for the Account Management Team. This position offers proactive service & outreach to clients and brokers to help prevent eligibility, billing and plan issues. The AAM acts as administrative support for the Account Management team. The AAM is proficient in Online Resources, reporting, recording activity in CRM & maintaining client retention of 96%.

MINIMAL QUALIFICATIONS:

• High school diploma or equivalent
• Excellent written and oral communication skills, which includes public speaking and presentations.
• Typing a minimum of 30 wpm.
• Excellent organizational skills and the ability to multi-task while working with minimal supervision.
• Minimum one (1) year in a Customer Service related field.
• Basic knowledge of Microsoft Office products such as Microsoft Word and Excel, including Microsoft Outlook.
• Valid driver's license and willingness to travel when necessary
• Oklahoma Accident and Health Producer License or ability to obtain Oklahoma Accident and Health Producer License within 90 days of employment. Must maintain insurance license once received.

ADDITIONAL QUALIFICATIONS:

• Minimum of one (1) year of experience in insurance, broker services or benefit administration preferred
• Prior dental experience or dental terminology knowledge a plus.