Patient Account Service Representative

Priority Dispatch Corp.; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Dental Depot Staffing LLC is seeking a Patient Account Service Representative-I to support accounts receivable billing and follow-up at our Oklahoma City location. The role emphasizes accurate processing, insurance data handling, and timely communication with patients and staff.

The candidate should have at least 2 years in AR-related work, strong organizational skills, and a dedication to precise financial reporting within a healthcare setting.

Qualifications

• High School Graduate or GED is required.
• 2+ years in accounts receivables or related experience preferred.
• Experience with financial reporting, budgeting, AR/AP management, and internal/external accounting.

Responsibilities

• Provide financial, clerical, and administrative services to ensure timely patient billing and follow-up per accounts receivable protocol.
• Deliver quality customer service and resolve patient inquiries and complaints.
• Input and monitor electronic fund transfers, enter patient and insurance data, process adjustments, and update payment status.
• Communicate with clinical staff, admins, and patients courteously about statements, billing, and payments.
• Assist in clearing claims via Claims X system and daily claim reports.

Skills

Accountability

Communication

Customer oriented

Organization

Patience

Friendliness

Time management

Working under pressure

Problem solving

Self-motivation

Persistence

Reliability

Energetic

Judgment

Ethics

Education

High School/GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Dental Depot Staffing LLC - Oklahoma City, OK 73112

Position Type: Full Time

Education Level: High School/GED

Travel Percentage: Up to 10%

Job Shift: Day

Patient Account Service Representative-I

Essential Functions

• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
• Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
• Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot. Enters patient and insurance data as needed. Processes insurance adjustments. Monitors and updates insurance and patient payment status.
• Communicates effectively, courteously, and professionally with clinical and administrative staff. Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
• Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Communication - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Reliability - The trait of being dependable and trustworthy.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Judgment - The ability to formulate a sound decision using the available information.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Requirements

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

2+ years of experience in accounts receivables and/or other business-related activities is a plus.

Significant experience in financial reporting, budget process, accounts receivable/payables management and interaction with internal and external accountants and senior management. Experience with multi-divisional companies preferred.

Computer Skills:

Efficiently operates assigned computer software and other equipment, Microsoft Office Suite.

Other Requirements:

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Must be able to manage multiple phone lines