Client Relations Associate – Entry Level

GEM; Virginia Beach (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Hands-on training

Career growth

Networking opportunities

Job summary

GEM is seeking an entry-level Client Relations Associate to represent nonprofit clients through in-person marketing, community outreach, and customer engagement campaigns.

You will engage with diverse audiences, provide friendly face-to-face service, and educate customers about client programs and services to build brand awareness and loyalty. Join a collaborative team with hands-on training, opportunities for growth, and a focus on achieving campaign goals.

Qualifications

• Experience in customer service or sales is a plus but not required.
• Excellent verbal communication and interpersonal skills.
• Confident, engaging, and comfortable speaking with different audiences.
• Positive, professional, and results-oriented attitude.
• Strong teamwork, organization, and time-management skills.
• Self-motivated and eager to learn.

Responsibilities

• Represent nonprofit clients at in-person marketing campaigns and community events.
• Provide exceptional face-to-face customer service and educate customers about client programs and services.
• Build relationships that increase brand awareness, engagement, and customer loyalty.
• Support the coordination and execution of field marketing campaigns.
• Communicate customer feedback and campaign insights to management.
• Collaborate with sales and marketing teams to achieve campaign goals.
• Support the launch and growth of new client campaigns.

Skills

Verbal communication

Interpersonal skills

Teamwork

Time management

Self-motivation

Willingness to learn

Customer service

Job description

We're seeking a motivated, outgoing, and customer-focused Entry-Level Client Relations Associate to represent leading nonprofit organizations through in-person marketing, community outreach, and customer engagement campaigns.

What You'll Do

• Represent nonprofit clients at in-person marketing campaigns and community events.
• Provide exceptional face-to-face customer service and educate customers about client programs and services.
• Build relationships that increase brand awareness, engagement, and customer loyalty.
• Support the coordination and execution of field marketing campaigns.
• Communicate customer feedback and campaign insights to management.
• Collaborate with sales and marketing teams to achieve campaign goals.
• Support the launch and growth of new client campaigns.

What We're Looking For

• Customer service, retail, hospitality, sales, fundraising, or marketing experience is a plus—but not required.
• Excellent verbal communication and interpersonal skills.
• Confident, engaging, and comfortable speaking with different audiences.
• Positive, professional, and results-oriented attitude.
• Strong teamwork, organization, and time-management skills.
• Self-motivated and eager to learn.

What We Offer

• Hands-on training and professional coaching.
• Career growth and leadership development opportunities.
• Experience in field marketing, client relations, sales, nonprofit campaigns, and customer engagement.
• Opportunities to network with clients and marketing professionals.
• A collaborative, team-focused work environment.