Client Relations Associate

Market Value; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee recognition programs

Team and company activities

Collaborative working environment

Job summary

Market Value seeks a Client Relations Associate in Phoenix to support ongoing client relationships and act as a coordination point for communications and business needs. You will organize meetings, prepare materials, and ensure timely follow-up with internal teams and clients.

Responsibilities include maintaining client correspondence, documenting notes, and supporting client retention initiatives while upholding confidentiality and professional standards.

Qualifications

• High school diploma or equivalent required.
• Preferred: Associate’s or Bachelor’s degree in Business Administration, Communications, Marketing, Public Relations, or related field.
• 1–2 years of experience in client relations or related professional environment preferred.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple client communications and follow-up activities.

Responsibilities

• Maintain regular communication with assigned clients.
• Coordinate requests across internal departments.
• Schedule and organize client meetings, calls, and periodic check-ins.
• Prepare agendas, account information, and supporting materials for client discussions.
• Document meeting notes, requested actions, and follow-up items.
• Coordinate client requests with appropriate internal departments.
• Monitor outstanding client commitments and ensure follow-up.
• Communicate project, service, or account updates to clients.

Skills

Communication

Relationship-building

Interpersonal skills

Organization

Multitasking

Time management

CRM proficiency

MS Office/Google Workspace

Education

High school diploma

Associate or Bachelor’s degree in related field

Tools

CRM platforms

Microsoft Office

Google Workspace

Job description

Phoenix, United States | Posted on 09/07/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

We are seeking a Client Relations Associate to support ongoing relationships with company clients and serve as a consistent point of coordination for client communications and business needs. This position focuses on maintaining professional client relationships, organizing scheduled communications, coordinating requests across internal departments, and ensuring clients remain informed about relevant activities and updates.

The Client Relations Associate will work with both clients and internal teams to maintain clear communication and ensure relationship-related commitments and follow-up activities are completed.

Responsibilities include:

• Maintain regular communication with assigned clients
  
• Serve as a point of coordination for routine client requests and business needs
  
• Schedule and organize client meetings, calls, and periodic check-ins
  
• Prepare agendas, account information, and supporting materials for client discussions
  
• Document meeting notes, requested actions, and follow-up items
  
• Coordinate client requests with the appropriate internal departments
  
• Monitor outstanding client commitments and ensure appropriate follow-up
  
• Communicate project, service, or account updates to clients as appropriate
  
• Maintain accurate client contact information and relationship records
  
• Prepare routine client correspondence and account communications
  
• Assist with coordinating client presentations, meetings, and business reviews
  
• Gather client feedback regarding services and overall experience
  
• Organize feedback and communicate relevant observations to internal teams
  
• Maintain records of client preferences, requests, and previous communications
  
• Assist with preparing client reports, summaries, and supporting documentation
  
• Coordinate internal follow-up following client meetings and discussions
  
• Help ensure client communications are consistent, timely, and professional
  
• Support client retention and relationship-management initiatives
  
• Maintain confidentiality of client and company information
  
• Complete additional client relations activities as assigned
  

Requirements

• High school diploma or equivalent required
  
• Associate’s or Bachelor’s degree in Business Administration, Communications, Marketing, Public Relations, or a related field preferred
  
• 1–2 years of experience in client relations, account coordination, client services, business support, hospitality, or a related professional environment preferred
  
• Strong written and verbal communication skills
  
• Professional and polished interpersonal skills
  
• Strong relationship-building and listening abilities
  
• Excellent organization and attention to detail
  
• Ability to manage multiple client communications and follow-up activities
  
• Strong time-management and scheduling skills
  
• Ability to prepare professional correspondence and client documentation
  
• Comfortable communicating with clients and internal stakeholders
  
• Ability to coordinate requests across multiple departments
  
• Strong follow-through and attention to outstanding commitments
  
• Proficiency with CRM platforms, Microsoft Office, Google Workspace, or similar business software
  
• Ability to handle client and company information professionally and confidentially
  
• Employee recognition programs
  
• Team and company activities
  
• Collaborative working environment
  
• Cross-functional team collaboration
  
• Structured onboarding and role support
  
• Variety of client accounts and relationship-focused assignments