Client Registration Coordinator II

CommonSpirit Health; Loveland (OH); Remote; USD 36,000 - 48,000; Full time

Job summary

CommonSpirit Health at Home is seeking a Client Registration Coordinator to ensure referrals are entered, payor verification is completed, and to assist the team in the insurance process.

You will serve as the initial service ambassador to referral sources, physicians, patients and families, handling data entry, verification, and complete registration for home care and hospice services while maintaining confidentiality and accuracy.

Qualifications

• High school diploma or equivalent required.
• Minimum two years in customer service.
• Experience in insurance verification preferred.

Responsibilities

• Enter and verify new patient information in all applicable systems.
• Process private insurance verifications; verify Medicare/Medicaid eligibility.
• Register patients for home care and/or hospice accurately and timely.
• Answer insurance questions via phone and email.
• Coordinate with staff and management to ensure data accuracy.

Skills

Customer service

Insurance verification

Payor verification

Communication skills

Data entry

Confidentiality

Team player

Education

High school diploma or equivalent

Associate degree or equivalent

Job description

Job Summary and Responsibilities

At CommonSpirit Health at Home we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Coordinator, you’ll ensure the entry of referrals and payor verification is completed and assists other team members to facilitate the insurance process. Other responsibilities include:

• Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.


• Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable software programs.


• Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed.


• Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs.


• Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.


• Answers, via telephone and e-mail, insurance questions for home health staff.


• Assists coordinators and other staff by responding timely to requests for information.


• Communicates effectively and courteously with referral sources, patients, their family members and staff.


• Interacts with all management staff in a professional, effective manner to facilitate problem resolution.


• Consults with management on areas of concern or outside of authority level.


• Maintains confidentiality of information of the department.


• All other duties as assigned.

Job Requirements

• Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.


• High School Diploma or Equivalent; Associates degree or equivalent or any equivalent combination of education and experience preferred.


• Minimum of Two Years Customer Service Experience and One year of relevant experience in a professional setting, preferably in reimbursement, insurance verification required.


• Ability to perform accurate account reconciliations, strong communication skills, reliable, responsible, team player.


• Must have strong insurance payor verification skills

Where You'll Work

CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.