340B & ECAP Program Coordinator

KPH Healthcare Services; Village of East Syracuse (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

KPH Healthcare Services is seeking a Program Account Coordinator in New York to serve as the primary operational support for specialized client programs. You will coordinate implementation activities, maintain program configurations, assist with reporting, and collaborate with internal teams to ensure accurate administration of client solutions.

The role requires strong written and verbal communication, advanced Excel and Word skills, and at least 2 years in customer or client service.

Qualifications

• Exceptional written and verbal communication skills.
• Advanced Microsoft Office skills, specifically Excel and Word.
• Valid driver's license.
• 2 years experience in Customer/Client Service.
• Preferred: AS Degree or Higher in Business Administration, Marketing or related field.

Responsibilities

• Support implementation activities, including intake documentation, configuration reviews, and program setup requirements.
• Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.
• Manage and communicate provider, pharmacy, eligibility, and product list updates.
• Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.
• Monitor program data and ensure required information is accurate and up to date.
• Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.
• Assist with testing, validation, and quality assurance of program changes and enhancements.
• Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Driver's license

Education

High School Diploma or GED

AS Degree or higher in Business Administration/Marketing or related field

Tools

Excel

Word

Job description

KPH Healthcare Services is seeking a Program Account Coordinator in New York to serve as the primary operational support for specialized client programs. You will coordinate implementation activities, maintain program configurations, assist with reporting, and collaborate with internal teams to ensure accurate administration of client solutions.

The role requires strong written and verbal communication, advanced Excel and Word skills, and at least 2 years in customer or client service.